Project/operations Executive, Market Access

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ipsos Full time

The Project or Operations Executive/Senior Project or Operations Executive/Project or Operations Manager is accountable and will report directly to the Market Access Team Lead for Ipsos Singapore.

The work scope is to lead/assist with Market Access & HEOR engagements.

He/she will be responsible for:

  • Supporting fieldworkrelated aspects of proposal development
  • Successful study initiation & setup
  • Prudent and accurate budget management
  • Timely research approach setup and fieldwork management (both via internal panels and via external vendors)
  • Management of the Ipsos Payer Panel
  • Data/report checking
  • Project closing and supporting selected administrative tasks

Specific roles & responsibilities

Supporting fieldwork-related aspects of proposal development

  • Lead in: _
  • Obtain external vendor quotes to support fieldwork costing of proposals. Alternatively estimate costs if fieldwork is to be conducted internally
  • Estimate quotes of venue hiring for externally held meetings such as advisory boards, workshops etc.
  • Produce side by side analysis of quotes to optimise value of selected vendor
  • Negotiations with vendors

Study Initiation & Set-up

  • Lead in: _
  • Review of final scope against costs/assumptions
  • Organize and confirm all client pharmacovigilance, compliance and adverse event reporting requirements / get necessary templates, training materials and understand processes
  • Create and manage fieldwork schedule/timings, in consultation with the Relevant Project Manager (RPM)
  • Set up project folder on Ipsos servers and ensure/support project team compliance with storage of key documents throughout the project (proposal documents, costing sheets, signed contracts, key research materials and outputs, etc.)

Budget Management

  • Lead in: _
  • Setup and maintain Budget Monitoring
  • Manage scope of fieldwork, maintain additional requests and out of scope cost logs
  • Provide fieldwork budget updates in (regular) internal project meetings or at agreed/appropriate frequency
  • Calculations and management of additional costs throughout, in agreement with RPM
  • Manage all supplier invoices and internal budgets, in agreement with RPM

Research Set-up & Fieldwork management - Quantitative & Qualitative

_(Note that regardless the task listed, final sign-off must be made by RPM) _

  • Lead in (as applies to research requirements): _
  • Upon final sign off from RPM, to check screener/recruitment criteria (logic, clarity, feasibility, to specs etc.). Any changes would require RPM approval.
  • Upon final sign off from RPM, questionnaire checked for field suitability (feasibility, data implications, LOI, pretesting logic & scope creep). Any changes would require RPM approval.
  • Set up and monitor agreed supplier quotas
  • Materials sent to Ipsos operational teams and/or suppliers for review
  • Internal questionnaire briefing/setup meeting, and coordinate field teams/supplier briefing (notes to be prepared by RPM)
  • Support scripting process to delivery of test link (Quant)
  • Management of translation process, and high level local language review and QC
  • Scheduling and arranging facilities, venue, incentives and fieldwork packs
  • Organization of respondent consent/permission/NDAs or similar
  • Soft launch of market(s) in field, QC of soft launch data
  • Overall management and adjustment of sample and/or quotas throughout
  • Ongoing communication during field with teams/suppliers
  • Managing all prefield engagement activities to keep participants engaged prior to field (Qual)
  • Confirm all interviewing details with each participant (including pretasks) (Qual)
  • Maintain interviewing schedules based on recruitment efforts (Qual)
  • Manage attendance logistics on day of field or during field (participants, moderators, sim trans etc.) (Qual)
  • Reconfirm AE reporting responsibilities and monitor reporting throughout fieldwork / address queries / file AE reports
  • Regular fieldwork progress updates
  • Regular QC of in field metrics (RR, LOI, IR etc.), quality straight liners/speeders/outliers etc. (Quant)
  • Review of final quota achievement for fieldwork close

Management of the Ipsos Payer Panel

  • Support the continuous expansion effort of the Market Access panel: Identify and onboard new contacts/panel members through desk research and new outreach
  • Foster and maintain positive relationships with regular key advisors (panel members)
  • If fieldwork managed internally by Ipsos, follow standard operating procedures and processes to ensure that advisor communication, recruitment, data storage and remuneration (honoraria and expenses payment) is undertaken in a way which is consistent with national and international laws and codes of conduct, as well as clientspecific and Ipsos business conduct rules
  • Assist project teams in addressing and responding to client fieldworkrelated requests.

Data/report checking

Qualitative

  • Lead in: _
  • Collation of all content continuous throughout fie

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