Manager, Translations

2 weeks ago

George Town, Penang, Malaysia Clarivate Full time
We are looking for a Content Operations Manager of Intellectual Property (Patents) Translations to join our Content Operations team.

This is an amazing opportunity to work in close collaboration with all leadership levels in Content Operations and the wider business units across all our strategic locations.

The team consists of 3 Team managers and overall 50 team members across multiple locations and is reporting to the Director of Translation.

We have a great skill set in development and we would love to speak with you if you have skills in people management and machine translation processes and evaluation.

About You - experience, education, skills, and accomplishments

  • Strong leadership, collaboration, motivation, and communication skills with the ability to interact effectively and persuasively with a variety of stakeholders in different geographies.
  • At least 5+ years' experience in a global corporate setting; with a minimum of 35 years at a management leadership level or equivalent experience in project or process leadership.
  • Ability to roll up sleeves and lead the team from front, a strategic thinker with strong leadership skills capable of timely decision making under tight deadlines.
  • Agile to lead through change, to make decisions in a timely manner despite risk and uncertainty.
  • Ability to solve complex problems, focus on what's important, eliminate blockers and define priorities.
  • Excellent process management capabilities with a strong focus for identifying opportunities for synergies and simplification of complex processes. Knowledge of Agile processes and delivery preferred.
  • Excellent management skills in particular defining clear objectives and accountability, monitoring progress, measuring results, and delivering timely and objective feedback.
  • Demonstrating perseverance and courage to achieve goals even when faced with resistance or setbacks.
  • Creating a culture of success, motivating, and developing colleagues to achieve their full potential.
It would be great if you are...

  • Have working experience in Intellectual Property industry.
  • Experience working in the translation industry
  • Over 35 years People management experience
What will you be doing in this role?

  • Manage a diverse global team to support content processing and direct customer value add in Clarivate products.
  • Create a culture that is focused on execution and performance. Ensure key performance indicators for quality, timeliness and completeness are established and delivered, with reporting, best practises, and robust quality control to drive continuous improvement.
  • Set and execute a clear operational strategy, including development and operational standards and SLAs that create a robust set of processes (manual and automated) for operational needs within Clarivate's Content ecosystem.
  • Help define and manage the departmental budget for all expenditures and headcount.
  • Build a customerfocused Content team and develop an environment which stimulates innovation.
  • Play a key leadership role on major decisions and initiatives in a manner that will enable the Content Function to achieve its longterm objectives.
  • Identify and deploy best in class tools to enable effective processing of data/content sources for all Clarivate use cases.
  • Establish a dynamic management structure capable of change for a new key organizational vertical in a fast moving, matrixed environment.
  • Act with velocity and focus to promote the services of the Content organization and determine how business partners and customers can leverage its expertise and tools including any mergers and/or acquired companies.
  • Communicate key initiatives to senior management, set timelines and manage expectations for all deliverables and releases.
  • Work cross functionally to form and manage strategic relationship with stakeholders across Clarivate including but not limited to Content Operations and Content Technology, Product Managers, Analytics, Program and Quality Management and vendors.
  • Anticipate and react to major industry and technology changes to ensure the continued company leadership in this competitive landscape
About the Team


The IP Content Operations team processes over 7 Million patents each year from across the globe, providing customers with competitive intelligence insights and supporting next generation analytics for patent content.

This role will be overseeing the teams looking into deliver translations in over 40 language pairs. The translations are an essential part of Clarivate products both directly and as part of downstream workflows.

You will be leading a young dynamic team who are eager to perform, develop and grow.

Collaborating with colleagues across the globe, you will be a key player in implementing new processes and rolling out frameworks to improve production and engagement.

Hours of Work

This is a full-time permanent position with normal working hour. Note due to timezone differences, some meetings wi

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