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Body and Paint Advisor
2 weeks ago
- Manage customer complaints.
- To explain all repairs and services conducted in detail to customer (including vehicle inspection with customer), fill-up customer feedback form and settlement of payment and all documentation during the delivery process, as per SOP and WPC.
- To prepare the correct repair estimate, with support from relevant departments, and obtain customer's approval prior to conducting the repairs/ service works.
- Ensure all standard guidelines & procedures are implemented & followed.
- Managing vehicle info (check-in date, insurance, promised completion date)
- Managing & monitoring Follow-Up calls by Claim Advisors
- Prepare monthly reports
- Address B&P-related problems and suggest prompt solutions.
Salary:
RM2, RM3,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Ipoh: Reliably commute or planning to relocate before starting work (required)
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