Claim Advisor

2 weeks ago

Ipoh, Perak, Malaysia DK MOTOR SDN BHD Full time

Job Summary / Purpose Responsible to act as front-liner in handling of appointment and walk-in customers and to provide high level of customer service to the customers by attending to their needs and queries and to monitor the progress of works done on customer's vehicles.

Key Responsibilities 1.

To attend to customers and to provide technical information and sound advice and to identify customers' needs and technical problems.

2.

To issue job orders, check on progress of repair works in the body & paint workshop, update of job control board and conduct final inspection prior to releasing the cars to the customers at the promised time.

3.

To prepare estimation cost on repair works and allocated labor charges and to ensure correct parts charges for final billing and be responsible for prompt collection of cash payments from customers.

4.

To promote other service and parts package / campaign so as to achieve set targets and to follow-up on spare parts back order.

5.

To liaise with insurance companies, customers and sub-let contractors for sublet works, accident repairs and ensuring all charges are accounted for and charge out to customers accordingly and that the profit margin is attained.

6. To prepare workshop daily sales / collection reports, technical reports and update of the customers' data-base as required. 7.

Responsible for after-service follow-up, survey with customers for degree of satisfaction and to inform the customers the date of the next scheduled maintenance and inspection.

8.

To carry out any duties and job functions in which you may be instructed from time to time by the Company or person acting on behalf of the Company.

9. To maintain good housekeeping and up-keep of the work place according to the standards set
Objective of the company is grateful for the pleasure of serving and meeting every customer need. Provide trade - in car services among customers is something for which we are especially grateful.

We also provide car sales, trade in, repairing / service & car rental including wedding event, holiday trips, monthly rental, special event ect.

Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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