Collection Analyst

2 weeks ago

Subang Jaya, Selangor, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full time

Responsibilities:

  • Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues.
  • Perform outbound Customer Collection calls / activity (verbal, nonverbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
  • Analyses and research customer's receivables account delinquency and determines the type of communication method to facilitate payment.
  • Ensure on daytoday basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner.
  • Recognizes trends for nonpayment and resolves issues by engaging internal partners.
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer.
  • Analyses at risk customer and recommends account strategies to prevent delinquencies.
  • Initiates the dispute resolution process with internal partner and follows issue and ensure the resolution for customer.
  • Maintain details collections notes to ensure customer contact and actions are documented and substantiated.
  • Key performance indicators are managed effectively to deliver maximum Collections in team including.
  • Responsiveness/Resolution targets
  • Account Coverage & Overflow Target
  • Voice of Customer Targets & SLA
  • Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD's, Disclaimers and interacting with solicitors.
  • Perform customer account reconciliation and coordinate output with Customers.
  • Maintain records for all customer interactions, collections note to ensure customer contact and actions are documented and substantiated.
  • Perform Account maintenance activities such as reconciling unmatched items, preparing cheque refunds and updating customer records.
  • Review the listing of direct credit payments, collect remittance details, and submit to the banking function.
  • Establish and maintain cross functional relationships across the business to improve customer satisfaction.
  • Builds strong customer relationships to ensure win/win outcomes are achieved.

Position Knowledge and Capabilities

  • Demonstrates the ability to understand the supporting of collections function on receivable issue.
  • Good knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
  • Understands business processes and organizational support structures to perform account maintenance actions.
  • Effective communication skills.

Qualifications

  • Fresh graduate and/or minimum oneyear experience in Receivables or Collections function and in their current role.
  • First level university degree with a focus in business or Finance & Accounting recommended or equivalent experience
  • Demonstrates the ability to understand Asia Customer market type.
- knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.

  • Understands business processes and organizational support structures to perform account maintenance actions.
  • Effective communication, negotiation, and conflict resolution skills.
-
MUST well converse in English language (Good in written and verbal)
-
An additional ability to converse in Mandarin verbally & writing would be preferable.

Job Types:
Full-time, Contract

Contract length: 12 months

Pay:
RM3, RM4,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Holidays
  • Monday to Friday

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