Incident Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Technologies Sdn Bhd Full time
Overseeing the incident management process and team members involved in resolving the incident.

  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Logging all incidents and their resolution to see if there are recurring malfunctions.
  • Adjusting the incident management process as required to ensure its effectiveness.
  • Communicating with upper management if major issues are found in the IT system.
  • Managing the incident team members by reassigning workloads and rescheduling nonurgent tasks.

Pay:
RM4, RM8,000.00 per month

Benefits:

  • Health insurance
  • Parental leave

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

Incident Management: 5 years (preferred)
  • Incident Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    JOB PURPOSE: To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management To coordinate strategic planning's to develop...

  • Incident Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Responsibilities: Point of escalation of infra related incident and respond to incident. Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel's Incident and Problem Management process. Log detailed and accurate information about incidents and maintain comprehensive documentation, including incident...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Fujitsu Full time

    Key Responsibilities: Act as the primary point of contact for all incidents and problems Respond to incidents and problems in a timely and effective manner Establish procedures and guidelines for incident and problem management Coordinate with other teams to resolve incidents and problems Identify common issues across teams and services Implement preventive...

  • Incident Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Telstra Full time

    Employment TypePermanentClosing Date20 May :59pmJob TitleIncident ManagerJob SummaryJob Description:We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Diebold Nixdorf Full time

    Critical Incident ManagerResponds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...

  • Incident Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Telstra Full time

    Employment TypePermanentClosing Date8 Sept :59pmJob TitleIncident ManagerJob SummaryAs a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers.Job Description:We're Australia's leading telecommunications and technology company. And, with a presence in more than 20 countries, we're...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full time

    Job Title: Executive - Incident & Problem ManagementJob Summary:The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and driving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Starweb Recruitment Full time

    To be the coordinator for any incident Response ActivityTo be the lead in investigation during an incident response activityTo manage a team or IR members during an incident investigation and response and hunting.Manage all certification related activities for IRWill also coordinate Threat Hunting Activities across multiple toolsPlan for TH campaigns based...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Arvato Systems Malaysia Sdn. Bhd. Full time

    Job Highlights: Sponsored meals if you work at the office We championed hybrid work arrangement.Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

    You will be responsible for: Performing as a pivotal member of our CTR team, taking charge of responding to and resolving cybersecurity incidents effectively. Assuming a critical role in incident investigation, analysis, and comprehensive reporting to safeguard the security of our systems and data. Leading incident response endeavors, swiftly containing,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyyou will be joining an esteemed cybersecurity team which offers a spectrum of cutting-edge solutions. with their expertise, they are dedicated to providing top-tier cybersecurity defences tailored to their unique needs, fortifying their digital resilience. about the jobas the Senior / Lead Cybersecurity Incident Response, you will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyyou will be joining an esteemed cybersecurity team which offers a spectrum of cutting-edge solutions. with their expertise, they are dedicated to providing top-tier cybersecurity defences tailored to their unique needs, fortifying their digital resilience. about the jobas the Senior / Lead Cybersecurity Incident Response, you will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Danone Full time

    About the jobTo succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about1.Incident Detection and Response: Monitor and analyze...

  • Incident Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Diebold Nixdorf Full time

    Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...

  • SOC Incident

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Arvato Systems Malaysia Sdn Bhd Full time

    Arvato Systems specializes in IT solutions for Digital Transformation with over 3,000 staff in 25 locations around the world including Asia, Europe and North America. The Arvato Systems team develops the IT solutions and smart srvices that make our clients more agile and more competitive, enabling them implement innovative business models. We integrate and...

  • IT Service Management

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    HiHope you are doing wellI am Mehamjot Kaur and responsible for talent acquisition at my company Abhidi Solution. I want to attract your attention to a job opportunity I am hiring these days for.In case you are looking for your next gig or just exploring the local job market, the below may be right for you.About the Opportunity:Our client is looking to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier,...

  • Problem Management

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Avensys Consulting Sdn Bhd Full time

    Key Responsibilities: Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. Change Management: Coordinate changes across the APAC region with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EZYPAY Full time

    Join an innovative, fun and Energetic Company with a great culture:- Flexible Working Conditions:- Development OpportunitiesDo you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for a Service Delivery Manager.Ezypay is a multi-award-winning FinTech company established in 1996, specializing in the...