Incident/problem Manager
2 weeks ago
Key Responsibilities:
- Act as the primary point of contact for all incidents and problems
- Respond to incidents and problems in a timely and effective manner
- Establish procedures and guidelines for incident and problem management
- Coordinate with other teams to resolve incidents and problems
- Identify common issues across teams and services
- Implement preventive measures to avoid recurrent incidents and problems
- Report on incidents and problems to management and stakeholders Analyze trends in incidents and problems and identify root cause
Qualifications
- An understanding of the ITIL/ITSM processes with knowledge of the various ITSM stages, including but not limited to: Incident Management, Problem Management, Change Management and other ITSM stages.
- General knowledge and understanding of IT services and technical aspects of IT infrastructure.
- Good problemsolving skills
- Ability to communicate effectively with team members, customers, support teams and other organisational stakeholders.
- Ability to work across functional areas to drive continuous improvement.
- Ability to influence others at all levels of an organization with proven leadership skills.
- Focus on proactivity in your daily work.
- Fluent in English and Mandarin is required.
-
Executive - Incident & Problem Management
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full timeJob Title: Executive - Incident & Problem ManagementJob Summary:The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and driving...
-
Problem Management
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Avensys Consulting Sdn Bhd Full timeKey Responsibilities: Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. Change Management: Coordinate changes across the APAC region with...
-
Incident Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full timeJOB PURPOSE: To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management To coordinate strategic planning's to develop...
-
Incident Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full timeResponsibilities: Point of escalation of infra related incident and respond to incident. Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel's Incident and Problem Management process. Log detailed and accurate information about incidents and maintain comprehensive documentation, including incident...
-
Associate Director, Incident, Problem
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full timeAre you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...
-
Incident Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Technologies Sdn Bhd Full timeOverseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to...
-
Incident Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Telstra Full timeEmployment TypePermanentClosing Date20 May :59pmJob TitleIncident ManagerJob SummaryJob Description:We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best...
-
Critical Incident Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Diebold Nixdorf Full timeCritical Incident ManagerResponds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...
-
Incident Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Telstra Full timeEmployment TypePermanentClosing Date8 Sept :59pmJob TitleIncident ManagerJob SummaryAs a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers.Job Description:We're Australia's leading telecommunications and technology company. And, with a presence in more than 20 countries, we're...
-
Incident Response Lead
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Starweb Recruitment Full timeTo be the coordinator for any incident Response ActivityTo be the lead in investigation during an incident response activityTo manage a team or IR members during an incident investigation and response and hunting.Manage all certification related activities for IRWill also coordinate Threat Hunting Activities across multiple toolsPlan for TH campaigns based...
-
SOC Incident and Alert Consultant
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Arvato Systems Malaysia Sdn. Bhd. Full timeJob Highlights: Sponsored meals if you work at the office We championed hybrid work arrangement.Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible for...
-
Lead, Cyber Incident Response
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full timeYou will be responsible for: Performing as a pivotal member of our CTR team, taking charge of responding to and resolving cybersecurity incidents effectively. Assuming a critical role in incident investigation, analysis, and comprehensive reporting to safeguard the security of our systems and data. Leading incident response endeavors, swiftly containing,...
-
Senior / Lead Incident Response (cybersecurity)
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the companyyou will be joining an esteemed cybersecurity team which offers a spectrum of cutting-edge solutions. with their expertise, they are dedicated to providing top-tier cybersecurity defences tailored to their unique needs, fortifying their digital resilience. about the jobas the Senior / Lead Cybersecurity Incident Response, you will be...
-
Senior / Lead Incident Response (cybersecurity)
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the companyyou will be joining an esteemed cybersecurity team which offers a spectrum of cutting-edge solutions. with their expertise, they are dedicated to providing top-tier cybersecurity defences tailored to their unique needs, fortifying their digital resilience. about the jobas the Senior / Lead Cybersecurity Incident Response, you will be...
-
Cybersecurity Incident Responder Apac
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Danone Full timeAbout the jobTo succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about1.Incident Detection and Response: Monitor and analyze...
-
Service Management, Consultant
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full timeAt AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier,...
-
Incident Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Diebold Nixdorf Full timeResponds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...
-
IT Service Management
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full timeHiHope you are doing wellI am Mehamjot Kaur and responsible for talent acquisition at my company Abhidi Solution. I want to attract your attention to a job opportunity I am hiring these days for.In case you are looking for your next gig or just exploring the local job market, the below may be right for you.About the Opportunity:Our client is looking to...
-
Intern-it service management-digital
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia University Of New South Wales Full timeIntern-IT Service Management-Digital & Data Services July 2024 Share: The Programme Candidate will be part of the Service Management team under MYVN DGT DDS (Digital & Data Services)We provide the intern an opportunity to gain hands on experience in IT Service Management processes and framework.Day to day responsibilities involves: Incident Management which...
-
Manager, IT Service Management
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aventra Group Sdn. Bhd. Full timeRole Description: The IT Service Management Manager key responsibilities will be to develop, improve and delivery ITIL process managementandP1 and P2 incident management. The individual in the role should expect to work to improve process andidentify opportunities to better leverage existing technologies used by the company to manage existing...