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Intern-it service management-digital
3 months ago
- July 2024 Share: The Programme Candidate will be part of the Service Management team under MYVN DGT DDS (Digital & Data Services)We provide the intern an opportunity to gain hands on experience in IT Service Management processes and framework.
Day to day responsibilities involves:
Incident Management which assists in the triage and resolution of IT incidents, monitor and update incident records, communicate with end users, and escalate as necessary.
Provide assistance to the service desk team by responding to user inquiries, troubleshooting common IT issues and helping with technical problems.
Collect and analyze service performance data and create reports or dashboards to identify trends and areas for improvement.Collaborate with the IT Service Management team, contribute to process improvement discussion/continuous improvement initiatives to enhance service delivery and user satisfaction.
Required Skills and Abilities Minimum Academic Requirement:
Pursuing a degree in Computer Science/Information Technology/Information Systems/Data Science. Understanding of Service Management framework knowledge and should have basic technical skills related to the system and technologies concept. Ability to analyze data and metrics to identify trends, areas for improvement and opportunities for optimization.
Strong interpersonal, written and verbal communication skills About Us:
At Pw C, our purpose is to build trust in society and solve important problems.
We're a network of firms in 155 countries with over 284,000 people who are committed to delivering quality assurance, advisory and tax services.
Position:
Intern-IT Service Management-Digital & Data Services
- July 2024 Search and filter for more relevant jobs.
