Retail Operations Supervisor

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Baozun Malaysia Sdn Bhd Full time
Responsible for directly supervising and managing retail employees across retail outlets to ensure they meet the Key Performance Index.

  • Ensure a customized training program is developed to enhance the retail employee's skills and deliverables in the retail outlets.
  • To ensure overall retail outlets operations are managed effectively to achieve sales targets, maximize profitability and productivity, increase customer satisfaction, and ensure continuous business growth.
  • Ensure retail employees adhere to 100 % compliance with all company and local authorities' policies and procedures.
  • Must be fast and precise in identifying solutions to address employee performancerelated challenges.
  • Monitor and administer all matters related to customer satisfaction for the retail outlets.
  • Consistently communicate with the Retail Store Manager or Retail Consultants on information's relation to shop operations, promotions and others.
  • To provide aftersales services to client and attend to customers' complaints.
  • To build and have a good relationship among stores personnel, retail consultant, and handle VIPs customer.
  • To ensure all orders issued are delivered on time and ensure the highest delivery ratio.
  • To coordinate working schedule and daily operations of the outlets.
  • To ensure a healthy stock level and perform a stock count on weekly basis
  • To conduct competitor surveys on the product's features, prices, and the activities that are taking place in other surrounding outlets.
  • To provide feedback and work closely with the Sales & Marketing team to achieve company objectives

JOB REQUIREMENTS:

  • At least a Diploma/Degree in any discipline.
  • Selfmotivated with a positive attitude, proactive approach, possess strong leadership qualities, and a team player who can work with minimum supervision and is highly committed
  • Required Language(s): English, Bahasa Malaysia, Mandarin is an added advantage.
  • Excellent communication and organization skills At least 2 years of working experience in a related field.
  • Preferably those who are handson and have knowledge in managing retail outlets. Those from fashion/apparel industry are encouraged to apply.
  • Must be computer literate and willing to travel outstation and work on weekends.
  • Applicants should be Malaysian citizens.


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