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Retail Supervisor

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

Company Information

Business Nature:
Anti-Snoring Solutions

Location:
Midvalley, Kuala Lumpur

Working hours:
Shift-based, 1 off day per week

Job Summary:

As a Retail Supervisor, you will play a pivotal role in promoting and selling our Anti

  • Snoring Solutions to customers visiting our mall kiosk. You will lead a small team of sales associates and ensure that we provide exceptional customer service while achieving sales targets. If you're a proactive, customeroriented individual with retail management experience, we'd love to have you on board.

Key Responsibilities:

  • Demonstrate the use of products & services
  • Market & Sell brand's products & services
  • Build and maintain good relationships with customers as well as other team members.
  • Engage customers in a productive discussion to address their concerns
  • Host/Organize occasional workshops or parties for customers' engagement
  • Perform only Benefit approved and trained services offered on service SOP to Benefit quality standards to ensure customer satisfaction
  • Arrange appointments for customer upon signing up for our services
  • Ensure that the Benefit uniform is worn during work hours
  • Overseeing other employees.
  • Managing finances
  • Keeping records of expenditure, sales figures, and employee performance.
  • Evaluating the supply and availability of stocks, and profitmargins.
  • Implementing measures to avoid theft
  • Investigating market trends and offering ideas that would appeal to customers.
  • Addressing customers' requests, comments, and complaints.
  • Motivating employees to achieve targets.
  • Training new staff members and scheduling shifts.

Requirement

  • Sales Leadership
  • Good Customer Service skills
  • Reporting: Generate sales reports, track performance metrics, and provide regular update to the management team.
  • Adherence to Policies: Ensure all staff follow company policies, procedures.
  • Team Collaboration: Work closely with the Mall Management Team and coordinate promotions and events to drive foot traffic.
  • Proven experience in a retail supervisory or similar role.
  • Excellent interpersonal and communication skills.
  • Strong leadership and organizational abilities.
  • Salesdriven mindset and experience in achieving sales targets.
  • A customercentric approach to handling inquiries and concerns.
  • Basic knowledge of antisnoring devices and sleep health is a plus.
  • Flexibility to work on weekends and evenings.
  • Minimum SPM.
  • Language: Highly Fluent in English, BM (mandarin is added advantage)

What We Offer:

  • Competitive salary and High Commission.
  • Comprehensive training and product knowledge.
  • Opportunities for career growth and development.
  • A dynamic and supportive team environment.
  • Dental benefits

Salary:
RM3, RM3,500.00 per month

Benefits:

  • Dental insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

  • Retail sales: 4 years (preferred)
  • Retail management: 4 years (preferred)