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Store Operations Manager

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time
{"Job Title": "Store Manager", "Job Description": "

Key Responsibilities

As a Store Manager at Gulf Marketing Group (GMG Group), you will be responsible for the overall operations and performance of the store, including sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.

Main Duties & Responsibilities

  • Oversee and ensure efficiency of day-to-day operations of the store.
  • Train and develop team on business acumen to drive business performance.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
  • Ensure that cash takings are banked in daily and cash control procedures are adhered to.
  • Plan and assign staff to specific duties and tasks to optimize use of time and resources.
  • Coach Store Supervisors and team members, identify learning opportunities and develop employee development plans.
  • Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives.
  • Conduct appraisal and interviewing of potential staff.
  • Attend Seasonal Ekin Training and guide new staff on SKU training.
  • Monitor merchandise sell-through and maintain good stock levels at all times.
  • Ensure merchandise is well presented and visual display is aligned to Brand's VM guidelines.
  • Maintain awareness of market trends and monitor competitors' activities.
  • Handle customer queries, feedback and comments.
  • Maintain a safe and pleasant work environment.
  • Ensure store adherence and execution of GMG Sports Policies and Procedures.
  • Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Job Requirements

  • At least 7 years of retail experience with minimum 3 years management experience at least at Supervisory level.
  • Experience in retail operations, budgeting, planning, customer service, sales and people leadership and management.
  • Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
  • Proficient in Microsoft Office products and retail business systems.
  • Ability to communicate in English.
  • Ability to build, lead and manage high-performing teams.
  • Ability to utilize tools to support conflict resolution and employee coaching and counseling.
", "Language": "en-US"}