Retail Store Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

Job Summary

The Store Manager will be responsible for the overall operations and performance of the store, including sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.

Main Responsibilities

  • Oversee and ensure the efficiency of day-to-day operations of the store.
  • Train and develop team members on business acumen to drive business performance.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
  • Ensure that cash takings are banked in daily and cash control procedures are adhered to.
  • Plan and optimize the use of time and resources, assigning staff to specific duties and tasks.
  • Coach Store Supervisors and team members, identify learning opportunities and develop employee development plans.
  • Set priorities for the team to meet daily deadlines; develop plans to meet short-term objectives.
  • Conduct appraisals and interviews of potential staff.
  • Attend seasonal training and guide new staff on SKU training.
  • Monitor merchandise sell-through and maintain good stock levels at all times.
  • Ensure merchandise is well presented and visual displays align with the Brand's VM guidelines.
  • Maintain awareness of market trends and monitor competitors' activities.
  • Handle customer queries, feedback, and comments.
  • Maintain a safe and pleasant work environment.
  • Ensure the store adheres to and executes according to GMG Sports Policies and Procedures.
  • Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements

  • At least 7 years of retail experience with a minimum of 3 years of management experience at a supervisory level.
  • Experience in retail operations, budgeting, planning, customer service, sales, and people leadership and management.
  • Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
  • Proficient in Microsoft Office products and retail business systems.
  • Ability to communicate in English.
  • Ability to build, lead, and manage high-performing teams.
  • Ability to utilize tools to support conflict resolution and employee coaching and counseling.


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