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Retail Operations Manager

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

Job Summary

We are seeking a highly experienced Retail Operations Manager to join our team at Gulf Marketing Group (GMG Group). As a key member of our leadership team, you will be responsible for the overall operations and performance of our store, driving sales, merchandising, and staff supervision.

Main Responsibilities

  • Operational Excellence
    • Oversee and ensure the efficient day-to-day operations of the store, including sales, merchandising, and staff supervision.
    • Develop and implement strategies to improve store performance and customer satisfaction.
  • Team Leadership
    • Train and develop team members on business acumen to drive business performance.
    • Coach Store Supervisors and team members, identify learning opportunities, and create employee development plans.
  • Business Analysis
    • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
    • Develop and implement plans to meet short-term objectives and set priorities for the team.
  • Customer Service
    • Handle customer queries, feedback, and comments in a professional and timely manner.
    • Maintain a safe and pleasant work environment for customers and staff.
  • Compliance and Governance
    • Ensure that all store operations adhere to GMG Sports Policies and Procedures.
    • Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements

  • At least 7 years of retail experience with minimum 3 years management experience at least at Supervisory level.
  • Experience in retail operations, budgeting, planning, customer service, sales, and people leadership and management.
  • Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
  • Proficient in Microsoft Office products and retail business systems.
  • Ability to communicate in English.
  • Ability to build, lead, and manage high-performing teams.
  • Ability to utilize tools to support conflict resolution and employee coaching and counseling.