![Kolej Sentral](https://media.trabajo.org/img/noimg.jpg)
Telemarketing Officer/frontdesk
2 weeks ago
Responsibilities:
Detailed job duties include:
The Telemarketer will be required to
build relationships with customers and maintain a professional manner at all times.
The Telemarketer will need to be
able to work to deadlines and have excellent communication and negotiation skills. They will be required to
meet targets set by the company. The Telemarketer will also be required to
provide feedback to the Manager regarding customer interactions.
-
Excellent communication and interpersonal skills:
- Ability to work under pressure
- Excellent time management and organisational skills
- Ability to work independently and as part of a team
Contact prospective students through outbound calls, providing them with accurate and engaging information about the college and its academic programs.
- Handle inbound calls from interested individuals, answering their inquiries and guiding them through the enrollment process.
Utilize persuasive communication skills to promote the college's offerings and
convert leads into enrollments.
- Maintain accurate records of call activities, prospective student information, and followup actions.
- Collaborate with the marketing and admissions teams to develop targeted telemarketing strategies, improve lead generation, and increase enrollment rates.
- Continuously improve telemarketing scripts, techniques, and callhandling processes to optimize results.
- Participate in ongoing training and development activities to enhance telemarketing skills and product knowledge.
- Front counter duty assisting visitors and answering calls.
Requirements:
- Minimum qualification of SPM; a diploma or degree in marketing, communications, or a related field is a plus.
- Minimum 1 year experience is a MUST
- Excellent communication skills, both written and verbal, in English and Bahasa Malaysia.
- Strong interpersonal skills with the ability to build rapport and trust with prospective students.
- Goaloriented, selfmotivated, and able to work independently as well as part of a team.
- Effective problemsolving skills and the ability to handle objections professionally.
- Comfortable working in a fastpaced, targetdriven environment.
- Must be a Malaysian citizen.
Benefits:
- Competitive basic salary
- Easy access to bus, MRT and KTM stations
- Comprehensive training and development opportunities
To Apply:
Job Type:
Contract
Contract length: 12 months
Salary:
RM2, RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Education:
- STM/STPM (preferred)
Experience:
- TeleMarketing: 1 year (required)
Language:
- Bahasa (preferred)
- English (preferred)
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