Telemarketing Operation Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

Requirements

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in telemarketing, customer service or call centre, preferably in a managerial role.
  • Familiarity with sales techniques and strategies.
  • Proficiency in MS Office suite.
  • Ability to handle objections and difficult situations with professionalism and tact.
  • Excellent leadership and management skills with the ability to motivate and inspire a team.
  • Resultsdriven mindset with a focus on exceeding sales goals and driving revenue growth.
  • Ability to analyse data and generate meaningful insights to enhance telemarketing strategies.
  • Proficiency in using telemarketing software and CRM systems.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Knowledge of telemarketing laws and regulations.
  • Ability to adapt and thrive in a fastpaced and dynamic environment

Responsibility

  • Develop and implement telemarketing strategies and campaigns to generate leads, increase sales, and meet monthly targets.
  • Oversee a team of telemarketers, providing guidance, coaching, and training to maximize their performance.
  • Monitor and evaluate telemarketing calls to ensure quality standards are met and provide feedback to improve performance.
  • Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
  • Conduct regular sales meetings to review progress, share best practices, and provide training on new products or promotions.
  • Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
  • Stay updated on industry trends and competitor activities to identify potential business opportunities and adjust strategies accordingly.
  • Track and report on telemarketing performance and present findings to senior management.
  • Ensure compliance with relevant laws, regulations, and company policies during telemarketing activities.

Benefits
-
Salary range: RM5,000
RM10,000 (Basic + Commission) Annual leave 16 days per annum after confirmation Medical & hospitalization covered EPF, SOCSO and EIS covered

Monday
  • Friday: 10:00am 7:00pm
Alternate Saturday: 10:00am - 7:00pm

  • Off day: Sunday & Singapore Public Holiday
  • Office location within walking distance from LRT station (Ampang Park & KLCC station)

Job Types:
Full-time, Permanent, Contract

Contract length: 12 months

Pay:
RM5, RM10,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • What is your nationality?
  • What is your date of birth?
  • What is your salary expectation?

Education:

  • Bachelor's (preferred)

Experience:

  • Telemarketing: 5 years (preferred)
Call Center: 5 years (preferred)

  • Leadership: 5 years (preferred)

Language:

  • English (preferred)
  • Mandarin (preferred)

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