Telemarketing Agent

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

Position Overview:
We are seeking a motivated and enthusiastic Telesales/Telemarketing Outbound Campaign Representative to join our dynamic team.

This role involves engaging potential customers over the phone, promoting our products/services, and driving sales through effective communication and persuasion.


Language Requirements:

Working Hours:
The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Key Responsibilities:

  • Conduct outbound calls to potential customers in order to introduce our products/services and generate sales opportunities.
  • Utilize persuasive communication skills to engage prospects, address their inquiries, and handle objections effectively.
  • Maintain accurate and uptodate records of all interactions and sales leads in the company's CRM system.
  • Meet or exceed daily/weekly/monthly sales targets and KPIs set by the management.
  • Collaborate with the sales team to ensure a seamless customer experience from initial contact to purchase.
  • Stay informed about the latest product/service features and updates to provide customers with relevant information.
  • Develop a strong understanding of the company's offerings to address customer needs and tailor sales pitches accordingly.
  • Provide exceptional customer service to build and maintain lasting relationships with clients.
  • Participate in regular training sessions to enhance selling techniques and product knowledge.
  • Contribute to team meetings and share insights to improve campaign performance.

Qualifications and Skills:

  • Minimum SPM
  • Proven experience in telesales or telemarketing, preferably in an outbound campaign setting.
  • Excellent communication skills in English and Mandarin, both verbal and written.
  • Strong negotiation and persuasive abilities to convert prospects into customers.
  • Goaloriented mindset with a track record of meeting or exceeding sales targets.
  • Proficiency in using CRM software and other sales tools is an advantage.
  • Ability to work independently and as part of a team in a fastpaced environment.
  • Adaptability to handle rejections and maintain a positive attitude during sales interactions.
  • Good time management skills to prioritize tasks and maximize productivity.

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