Inbound Customer Service

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia ITCAN Pte Limited Full time
Job Description (Handling Singapore Customers)

Job Purpose:
The incumbent is responsible to provide an efficient and a high-quality telephone service by reaching out to
customers (agents and policyholders) to enroll for the recurring payment. To assist both on inbound and outbound
call enquiries.
To achieve the following deliverables as a team:

  • Financial – Ensure the team successfully completes given task and helps to generate as much revenue via
premium collection

  • Customer – Reach out to customers are per set timeline by meeting customer standards and expectations
  • Operational Performance – To satisfy our customers and shareholders, to excel in business process
  • People – To achieve our goals and contribute to organization learning and innovation process.

Job Responsibilities:
The essential duties and responsibilities for the incumbent are as per below

  • Deliver world class customer service via telephone
  • Provide a polite, professional, and accurate response to queries by customers
  • Encourage customer to enroll for recurring payment ensure premiums continue to be paid in future
  • Manage customer's expectations and follows up diligently to ensure PH makes premium payment by given
timeline and enroll for the recurring payment

  • Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service
to customers

  • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps
through constructive feedback and implement process improvements where appropriate

  • Undertake any other works and duties allocated by management as and when required

Job Requirements:

  • At least Diploma or Degree in any field from a recognized college or university
  • Preferably 1 year of working experience in a call center (customer service/ telemarketing/ collection) role
in the servicing industry.

  • Fresh graduates are also encouraged to apply.
  • Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
  • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening
skills.

  • Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
  • Pleasant, patience and self-discipline.

  • Customer Success Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Inbound Customer Service Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia City World Trading Full time

    Position:Inbound Customer Service Executive- Location: Kuala Lumpur- Employment Type:1 Year Contract (renewal/conversion based on performance)- No of vacancies: 5- Working Days:5 days week Monday till Friday- Working Hours: 8.30 am till 6 pm- Salary: Up to RM3,800 based on related experiencesOther Benefits: Training Provided Medical Benefits Mandarin...

  • Customer Service Inbound

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    Position: Customer Service Inbound (Immediate Hiring)Intake Date : 29 March 2024Working Location: Bangsar, Kuala LumpurWorking Days :Monday - Sunday (2days off - rotate)Working Hours: 8.00am - 5.30pm/ 12.30pm pmBasic Salary : RM2,500JOB DESCRIPTIONS: To attend / answer incoming calls from customer, identify the problems and assist them to solve the problem...

  • Inbound Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    Terms and conditions applies- your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP.Job Description:Job Highlights MNC Company & Professional Career Exposure Easy access to Public...

  • Inbound Customer Service Rep

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gyldan Holdings Sdn. Bhd. Full time

    NATIVE KOREAN SPEAKERINBOUND Customer Service RepresentativeClient Office Location(s): KL Sentral, Bangsar, CyberjayaJob Types: Full-time, PermanentSalary: RM10, RM12,000.00 per monthBenefits: Opportunities for promotion Professional developmentSchedule: Afternoon shift Day shift Early shift Evening shift Fixed shift Holidays Monday to Friday Night shift...

  • Inbound Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia 1Millennium International Sdn Bhd Full time

    Location: Office is based at Kerinchi Industry: Telecommunications Working hours: Earliest shift starts at 8am, last shift ends at 10pm Working days: 5 days, 2 days off Salary: SPM RM1500, Diploma RM1700.00, Degree RM Shift Allowance RMTransport Allowance: RM Basic Skill Allowance RM250.00 after training + Performance Payment: RM300.00 after...

  • Customer Service Agent Inbound

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service Agent - Call Center - Inbound CallsWorking Location -Bangsar SouthWorking hours rotation shifts, Monday - Sunday, 5 working days & 2 off daysBasic Salary - From 2,300- RM 2,500- Based on relevant working experience.Fixed Monthly Attendance Allowance - RM200Responsibilities:Primarily handle inquiries from both sellers and buyers...

  • Inbound Call Customer Service Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    JOB SCOPE: Professionally Interact with Astro customers via inbound call to provide information and assistance Escalated complaints or requests via Service Requests & Trouble TicketsREQUIREMENTS: Minimum Qualification SPM/O-Level with at least 2 years working experience in customer service. Diploma with 6 months working experience in customer service. Fresh...

  • Customer Service Inbound Call Center

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aisling Search & Selection Full time

    Job Details: Assist & Resolve Customer issue, complaints in Call, 80% Inbound Calls, 20 Outbound calls Handling Malaysian/ Singaporean / Australian Market Working in Fintech Industry, mainly related with financial system issue.Location: Kuala Lumpur, Near public transport ( LRT, KTM), 10 mins walking distance only.Working Days: 5 working days,...

  • Customer Inbound Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    CUSTOMER SERVICE INBOUND - IMMEDIATE HIRINGJOB DETAILS: Work Location: Bukit Jalil Preferable those own transportations. Working Days: Monday Sunday (5 working days, 2 off days rotational)Working Hours: 9:00 am - 6:00 pm / 10:00 am - 7:00 pmJoining Date: 3 April 2023 (Immediate Hiring) Salary Package: Fixed Basic salary RM 2,000 + Fixed Allowance RM 400 +...

  • Customer Service- Call Center-inbound

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service Agent - Call Center - Inbound CallsWorking Location -Bangsar SouthWorking hours rotation shifts, Monday - Sunday, 5 working days & 2 off daysBasic Salary - From 2,200- RM 3,000- Based on highest qualification + relevant working experience.Fixed Monthly Attendance Allowance - RM200Responsibilities:Primarily handle inquiries from...

  • Customer Service Inbound Call Center

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aisling Search & Selection Full time

    Job Details: Assist & Resolve Customer issue, complaints in Call, 80% Inbound Calls, 20 Outbound calls Handling Malaysian/ Singaporean / Australian Market Working in Fintech Industry, mainly related with financial system issue.Location: Kuala Lumpur, Near public transport ( LRT, MRT, BUS), 10 mins walking distance only.Working Days: 6 working days,...

  • Customer Service Inbound Call Center

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aisling Search & Selection Full time

    Job Details: Assist & Resolve Customer issue, complaints in Call, 80% Inbound Calls, 20 Outbound calls Handling Malaysian/ Singaporean / Australian Market Working in Fintech Industry, mainly related with financial system issue.Location: Kuala Lumpur, Near public transport ( LRT, MRT, BUS), 10 mins walking distance only.Working Days: 6 working days,...

  • Sales - Inbound

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Sales - InboundTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Global Sales Sales Sales Closing Inbound Sales French Language outbound sales BPO Operations BPO Hiring French and English speaker- Language: French + English Profile: Sales Advisor...

  • Inbound Contact Centre Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    To ensure the achievement of inbound customer service targets by managing the performance of staff and processes effectively across all shifts and countriesTo drive sales growth in line with targets, ensuring that processes and employee skills are geared towards the maximising of conversion ratesTo provide leadership to ensure inbound target achievements in...

  • Sales - Inbound

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Sales - InboundTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Mandarin Inside Sales mandarin + english speaker Requirements:Language - English and Mandarin SpeakerMinimum 1 year experience of Inside Sales IT sales experience, understanding of (Cloud/Software Sales...

  • Inbound Customer Consultant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    Campaign | DTH/IPTV Customer Care ConsultantJob Scope ~ To attend inbound calls pertaining cust inquiries about Astro DTH product n servicesWorking Location : Plaza Sentral, KL sentralWorking Hours ~ Rotational Shift mon- sunday (2Days off)9am to 6pm10am to 7pm11am to 8pm12noon to 9pmSalary Package Basic up to RM2800 Terms and conditions applies- your salary...

  • Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service - Call Center - Inbound CallsWorking Location -Bangsar South, Kuala Lumpur 15 minutes walking distance from/to Kerinchi LRT station.Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off daysBasic Salary - From 2,300- RM 2,500- Based on relevant working experience.Fixed Monthly Attendance Allowance -...

  • Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

    Company InformationJob Responsibility Ensure highest standards of service delivery on personalized phone services to our customers Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database Educate the customer about the products and services and directs them towards available resources...

  • Inbound Contact Center Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Hays (Malaysia) Sdn Bhd Full time

    Company Overview:Our client is a leading global insurance provider in Malaysia, seeking an Inbound Contact Center Executive to join their team. Provide exceptional customer service via inbound calls. Deliver polite, professional, and accurate responses. Manage customer expectations and resolve issues promptly. Collaborate with departments to address customer...