Casino Agent

6 days ago

Kuala Lumpur, Malaysia Elabram Systems Inc Full time

Telemarketing and liaising with guest request and assists with Casino Ops function.
- Assist players with booking reservations pertaining to guest entertainment, dining, and other services.
- Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons.
- Process all guest requests and complaints and respond promptly and discreetly to guest inquiries.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Up-sell and cross-sell property amenities to guests’ company-wide.
- Provide excellent service consistent with the property’s core service standards and brand attributes.
- Proactively seek to provide refined luxury service ensuring guest satisfaction.

**Qualifications**:

- Ability to effectively communicate in English and Korean/Chinese, in both written and oral forms.
- Fresh graduate is welcome to apply.
- Basic knowledge of computer skill.
- Willing to work on shifting schedules, including weekends and holidays.
- Has excellent customer service.

职位类型：全职, 终身制

薪资： RM9,000.00至RM13,000.00（每月 ）

工作经验:

- Casino Service Agent: 1 年 (首选)
- Hotel and Casino: 1 年 (必填)

工作语言:

- Mandarin (必填)

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