Agent, Casino Services

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Elabram Systems Inc Full time
Telemarketing and liaising with guest request and assists with Casino Ops function.

  • Assist players with booking reservations pertaining to guest entertainment, dining, and other services.
  • Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons.
  • Process all guest requests and complaints and respond promptly and discreetly to guest inquiries.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Upsell and crosssell property amenities to guests' companywide.
  • Provide excellent service consistent with the property's core service standards and brand attributes.
  • Proactively seek to provide refined luxury service ensuring guest satisfaction.

Qualifications:

  • Ability to effectively communicate in English and Korean/Chinese, in both written and oral forms.
  • Fresh graduate is welcome to apply.
  • Basic knowledge of computer skill.
  • Willing to work on shifting schedules, including weekends and holidays.
  • Has excellent customer service.

职位类型:
全职, 终身制

薪资:
RM17,000.00至RM23,000.00(每月 )

工作经验:

  • Hotel and Casino: 1 年 (必填)

工作语言:

  • Mandarin (必填)

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