Casino Services Agent

6 days ago


Kuala Lumpur, Malaysia Elabram Systems Inc Full time

Telemarketing and liaising with guest request and assists with Casino Ops function.
- Assist players with booking reservations pertaining to guest entertainment, dining, and other services.
- Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons.
- Process all guest requests and complaints and respond promptly and discreetly to guest inquiries.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Up-sell and cross-sell property amenities to guests’ company-wide.
- Provide excellent service consistent with the property’s core service standards and brand attributes.
- Proactively seek to provide refined luxury service ensuring guest satisfaction.

**Qualifications**:

- Ability to effectively communicate in English and Korean/Chinese, in both written and oral forms.
- Fresh graduate is welcome to apply.
- Basic knowledge of computer skill.
- Willing to work on shifting schedules, including weekends and holidays.
- Has excellent customer service.

**Job Types**: Full-time, Permanent

**Salary**: RM17,000.00 - RM23,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Meal provided
- Opportunities for promotion

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

Application Question(s):

- Can you send a set card once qualified?

**Experience**:

- Casino Service Agent: 1 year (preferred)
- Hotel and Casino: 1 year (required)

**Language**:

- Mandarin (required)


  • Casino Services Agent

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. Assist players with booking reservations pertaining to guest entertainment, dining, and other services. Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. Process all guest requests and complaints and...


  • Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. - Assist players with booking reservations pertaining to guest entertainment, dining, and other services. - Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. - Process all guest requests and complaints and...


  • Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. - Assist players with booking reservations pertaining to guest entertainment, dining, and other services. - Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. - Process all guest requests and complaints and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. Assist players with booking reservations pertaining to guest entertainment, dining, and other services. Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. Process all guest requests and complaints and...

  • Casino Agent

    6 days ago


    Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. - Assist players with booking reservations pertaining to guest entertainment, dining, and other services. - Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. - Process all guest requests and complaints and...

  • Casino Services Agent

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Elabram Full time

    Job Description Telemarketing and liaising with guest request and assists with Casino Ops function. Assist players with booking reservations pertaining to guest entertainment, dining, and other services. Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. Process all guest requests and...


  • Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    Telemarketing and liaising with guest request and assists with Casino Ops function. - Assist players with booking reservations pertaining to guest entertainment, dining, and other services. - Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. - Process all guest requests and complaints and...


  • Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    _**Functional Job Responsibilities **_ - Assists the Senior Manager in developing standards, policies and procedures for the accomplishment of department objectives. Maintains policies and procedures that ensure guest complimentaries are issued in accordance with the casino’s guidelines and system of internal controls. - Supports the regional VP of VIP...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Manhattan Group Full time

    Join a vibrant team of a luxurious casino hotel located in the heart of a bustling capital city in Southeast Asia We are on the lookout for an experienced and dynamic Food & Beverage Service Manager to lead a diverse culinary operation.Position: Food & Beverage Service ManagerLocation:Capital City, Southeast Asia- Language Requirement: Mandarin Speaking_Key...

  • Marketing Assistant

    3 weeks ago


    Kuala Lumpur, Malaysia Nezda Technologies (Malaysia) Full time

    **Marketing Assistant (Mandarin Speaker with eGaming/Casino experience)** **Makati, Philippines Opportunity**: - The team is hiring for Mandarin Speakers willing to relocate to the Philippines, Relocation Package will be covered! - Reimburse two-way air ticket upon onboarding - To travel first as tourist, company will then handle Visa Processing upon...

  • Manager, Vip Services

    2 weeks ago


    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Assists the Senior Manager in developing standards, policies and procedures for the accomplishment of department objectives. Maintains policies and procedures that ensure guest complimentaries are issued in accordance with the casino’s guidelines and system of internal controls. Supports the regional VP of VIP Business Development in...

  • Guest Services Agent

    4 weeks ago


    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: GUEST SERVICES AGENT (Full time #539357) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent...

  • Guest Services Agent

    4 weeks ago


    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: GUEST SERVICES AGENT (Full time #538664) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent...

  • Guest Services Agent

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: GUEST SERVICES AGENT (Full time #538664)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.The Guest Services Agent will report to the Front...

  • Guest Service Agent

    2 months ago


    Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Services Agent

    4 weeks ago


    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: GUEST SERVICES AGENT (Full time #537346) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Responsible to meet and...

  • Guest Service Agent

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...


  • Kuala Lumpur, Malaysia Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Kuala Lumpur, Malaysia. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...

  • Guest Service Agent

    2 months ago


    Kuala Lumpur, Malaysia Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...