Manager, Vip Services

3 weeks ago


Kuala Lumpur, Malaysia Elabram Full time

Job Description
Assists the Senior Manager in developing standards, policies and procedures for the accomplishment of department objectives. Maintains policies and procedures that ensure guest complimentaries are issued in accordance with the casino’s guidelines and system of internal controls.
Supports the regional VP of VIP Business Development in planning for the expansion of the targeted casino customer base.
Responsible for establishing criteria for various customer levels and providing complimentary packages for each by working and supervising Casino Hosts. Responsible for ensuring the Casino Hosts have all resources available to them and assist them with daily duties to support all player development efforts and exceptional guest service.
Communicates, both orally and in writing, to current, new and past guests answering questions, extending invitations and resolving any related disputes, as necessary.
Assists in facilitating all hotel reservations and ensures VIP Services is making reservations in accordance with the casino guidelines and system of internal controls.
Monitors and manages hotel rooms related to availability, reservations, amenities, and complimentaries of guests.
Interfaces with all levels of hotel and casino staff to ensure proper handling of VIP guests (i.e. reservations for restaurants, limousines, and hotel and special functions.) May assist the hotel front desk during check-in/out to provide additional guest service and assistance with VIP players during peak times.
Reviews and updates arrival/departure reports; analyzes player rating system to ensure guests are properly rated on the departure list for checkout. Ensures guest reservations are input accurately and room releases are done in accordance with established guidelines.
Communicates with all departments ensuring an optimal level of guest service, satisfaction, and accuracy is provided and maintained throughout the property and in the coordination of marketing events.
Ensures cooperation between Casino Management, Gaming Commission and Surveillance.
Recommend and / or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.

Requirement

Must have interpersonal skills to deal effectively with all business contacts.
Professional appearance.
Work varied shifts, including weekends and holidays.
Must be able to effectively communicate in English, in both written and oral forms.
At least 3 years experience in Casino industry.
At least 4 years experience in VIP Services
Educational minimum College level and above.

Job Information
Industry
Hospitality / Catering
Employment
Permanent
Position Level
Manager - Department
Working Hour
NORMAL
Language
Mandarin, English


  • Vip customer service

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ola Technologies Sdn Bhd Full time

    Job summaryContact users through Whats APP and other methods Maintain contact with VIP users to increase activity and loyalty Daily maintenance and tracking of VIP usersJob seniority: mid-to-senior levelResponsibilities Contact users through Whats APP and other methods Establish and maintain contact with VIP users Increase VIP user activity and loyalty Daily...


  • Kuala Lumpur, Malaysia Elabram Systems Inc Full time

    _**Functional Job Responsibilities **_ - Assists the Senior Manager in developing standards, policies and procedures for the accomplishment of department objectives. Maintains policies and procedures that ensure guest complimentaries are issued in accordance with the casino’s guidelines and system of internal controls. - Supports the regional VP of VIP...


  • Kuala Lumpur, Malaysia Pasona Malaysia Full time

    **Job ID** **22637** **Position Title** - VIP Personal Shopper **Industry** - Consumer Products/FMCG - ・VIP customers are warmly welcomed upon their visit to the department store. A dedicated representative accompanies them, providing assistance with shopping, explaining products, and offering necessary support. - Private Shopping Services: - ・VIP...

  • Vip Personal Shopper

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    Job ID22637Position Title VIP Personal ShopperIndustry Consumer Products/FMCG- ・VIP customers are warmly welcomed upon their visit to the department store. A dedicated representative accompanies them, providing assistance with shopping, explaining products, and offering necessary support. Private Shopping Services:- ・VIP customers receive a personalized...

  • Vip Personal Shopper

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    About the companyDepartmental Store**Job Description: - * VIP customers are warmly welcomed upon their visit to the department store. A dedicated representative accompanies them, providing assistance with shopping, explaining products, and offering necessary support. Private Shopping Services:・VIP customers receive a personalized shopping experience with...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

    **About the company** Departmental Store **Job Description: - ** - VIP customers are warmly welcomed upon their visit to the department store. A dedicated representative accompanies them, providing assistance with shopping, explaining products, and offering necessary support. - Private Shopping Services: ・VIP customers receive a personalized shopping...

  • Vip Customer Service

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia INSTANT AI SDN BHD Full time

    上班时间 :10:00AM-19:00PM周末双休(注:...

  • Vip Customer Service

    3 weeks ago


    Kuala Lumpur, Malaysia INSTANT AI SDN BHD Full time

    上班时间 :10:00AM-19:00PM 周末双休(注:...

  • Vip Host Premium

    2 months ago


    Kuala Lumpur, Malaysia Elabram Full time

    Job Description Identify good and regular customers and providing a high standard of customer service in order to generate repeated visits by customer. Establish a warm rapport and willingness to listen and act with a smile and positive attitude at all times with customers. Anticipating customers’ needs and problems for all VIP floor levels in Resort and...


  • Kuala Lumpur, Malaysia BingX Full time

    **About BingX** - One of the head cryptocurrency exchanges! - An international digital service financial institution with branch offices in North America, Canada, the EU & Singapore. - One of the top 10 cryptocurrency trading platforms! - A crypto social trading exchange that offers spot, derivatives and copy trading services to more than 100 countries...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bezcareers Full time

    _工作內容_- _Pay attention to the guest arrival and departure, establish a good relationship with guests, collect and update guests' personal information, preferences, habits and hobbies, to ensure that the best personalized butler service is provided;_- _Serving VIP guests from the hotel, preparing for greeting etiquette and arrangements;_- _Follow up...


  • Kuala Lumpur, Malaysia Bezcareers Full time

    _**工作內容**_ - _Pay attention to the guest arrival and departure, establish a good relationship with guests, collect and update guests' personal information, preferences, habits and hobbies, to ensure that the best personalized butler service is provided;_ - _Serving VIP guests from the hotel, preparing for greeting etiquette and arrangements;_ -...


  • Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

    **Job Requirement**: - Minimum SPM or Diploma in Tourism Management - Minimum 2 years successful track record at a managerial level - Excellent communications skill for both written and verbal. Multiple language skills are preferred - Able to work under pressure - Self-starter, results oriented and also a team player - Pleasant personality with good...

  • Vip Customer Service

    3 weeks ago


    Kuala Lumpur, Malaysia Ola Technologies Sdn Bhd Full time

    **Responsibilities**: - Utilize WhatsApp and other channels to gather contact information of lost users and add them back to the platform - Initiate and maintain contact with users through various means, such as voice communication, daily chat, and game interaction, to enhance user activity and loyalty - Daily maintenance and tracking of user interactions,...

  • General Manager

    3 weeks ago


    Kuala Lumpur, Malaysia Monroe Consulting Group Full time

    **General Manager**: - **Sector**: Monroe Health - **Contact**: Gwen Hong - **Start Date**: ASAP - **Client**: Monroe Consulting Group - **Location**: Kuala Lumpur - **Salary**: Negotiable - **Expiry Date**: 19 May 2024 - **Job Ref**: BBBH431866_1708333165 The General Manager spearheads all operations at the ĀMANÏ, fostering a haven of luxury,...

  • Duty Manager

    2 months ago


    Kuala Lumpur, Malaysia SILKA MAYTOWER KUALA LUMPUR Full time

    **DUTIES AND RESPONSIBILITIES** - Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. - Assists in VIP’s arrival & departure. - Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. - Checks on registration...

  • Duty Manager

    23 hours ago


    Kuala Lumpur, Malaysia SILKA MAYTOWER KUALA LUMPUR Full time

    **DUTIES AND RESPONSIBILITIES** - Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. - Assists in VIP’s arrival & departure. - Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. - Checks on registration...


  • Kuala Lumpur, Malaysia THE HOUSE OF TASTE SDN BHD Full time

    **Job Summary**: We are seeking a highly motivated and experienced Hospitality Executive to oversee the overall operations of our upscale non-halal Chinese buffet establishment for a multinational corporation. This role will be responsible for managing the daily front-of-house operations, ensuring exceptional guest experiences, and providing personalized...


  • Kuala Lumpur, Malaysia Talent Houz Full time

    Position: Japanese Guest Relation Manager Industry: Hospitality (5 Star Hotel) Location: Kuala Lumpur **Salary**: RM 5000 - RM 6000 (Depending on Experience) Are you a fun-to-go person? Do you enjoy interacting with individuals & the opportunities to know more about Japanese culture? If you are one of them, we are a reputable 5-Star Hotel, looking for an...

  • Duty Manager

    2 months ago


    Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    **RESPONSIBILITIES**: To ensure front office team deliver the hotel standard and provide exceptional guest service at all times. - Greets the VIP guests of the hotel. As directed by the Rooms Manager, performs. Ensuring hotel guest are registered in accordance with front office policies and procedures. - To ensure front office team are aware of current...