Assistant Guest Relation Manager

5 months ago


Kuala Lumpur, Malaysia Hotel - Kuala Lumpur Full time

**Job Requirement**:

- Minimum SPM or Diploma in Tourism Management
- Minimum 2 years successful track record at a managerial level
- Excellent communications skill for both written and verbal. Multiple language skills are preferred
- Able to work under pressure
- Self-starter, results oriented and also a team player
- Pleasant personality with good organisational skills
- Good problem solving skills
- Independent and self-motivated with good communication, presentation and interpersonal skills \
- Energetic, result-oriented and prepared to face challenges
- Resourceful and reliable in meeting objectives and expectations
- Ensures that all Guest Relations employees deliver the Hotel's basic standard and provide exceptional guest service at all times.
- To greet all guests in a service orientated manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Greeting and checking-in VIP and Long Stay guests.
- Personally and frequently verify that all VIP guests are receiving the best possible service during check-in and check-out.
- Co-ordinates VIP movements with relevant Departments as advised.
- Ensuring hotel VIP guests are registered in accordance with Front Office policies and procedures.
- Understands rate structure and promotional rates available.
- Ensures that all Guest Relations employees are aware of current promotions, policies and other important information.
- Ensures that all Guest Relations employees are familiar with the hotel’s products and services.
- Handles all VIP guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensures that Guest Relations employees provide excellent service to internal customers as appropriate.
- During the absent of Guest Relation Manager, to authorize the release of fruits, flowers and other amenities to ensure guest requests are being met. To inspect assigned rooms for VIPs prior to their arrivals.
- Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
- To check the arrival list and positively identify return guest or guest visiting on special occasions such as Honeymoon, Wedding anniversaries, birthdays etc and extend appropriate courtesies.
- To identify room bookings with high paying rates and make recommendation to the Management for upgrade to next category.
- Ensures an understanding on the sequence of duties related to Royal Family visits.
- Accords protocol with Royal Family visits.
- Ensure consistent courtesy call to VIPs and long staying guests to obtain feedback on their stay.
- Ensure all incoming correspondences which includes fax, mails, telexes and letters for the VIP guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
- Ensures that all VIP guest details are entered correctly in accordance with the principles of clean data.
- Ensures that VIP guest history records are accurately maintained and all repeat VIP guests are pre-registered.
- To share and brief all Front Office personnel of VIP guest needs / requests during shift briefings.
- Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
- Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
- Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
- Submits all guests/employees incident reports.
- Assist Guest Relations Manager to implement consistent guest recognition program and maintains a relevant guest history database.
- Spends time in Front Office areas to ensure that the Guest Relations section is managed well by the respective team member and deliver the basic standard.
- Conduct daily briefings before the start of the respective shifts. Highlight all activities for the day and ensure all Guest Relations personnel are fully informed.
- Liaises and organize with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
- Act as a representative on behalf of the Hotel Management in attending to guest requests or even public’s complaints.
- Ensures the strict control of room keys.
- Reports “Lost and Found” items.
- Ensures that Guest Relations employees work in a supportive and flexible manner with other departments, in a spirit of “Team Work”.
- To be thoroughly conversant with the Front Office computer system.
- Responds to changes in the Front Office Department function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned


  • Guest Relation Host

    5 months ago


    Kuala Lumpur, Malaysia Cushman & Wakefield Full time

    **Job Title** Guest Relation Host **Job Description Summary** The Guest Relations Host is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a...


  • Kuala Lumpur, Malaysia Hilton Full time

    Japanese Guest Relations Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...


  • Kuala Lumpur, Malaysia Talent Houz Full time

    Position: Japanese Guest Relation Manager Industry: Hospitality (5 Star Hotel) Location: Kuala Lumpur **Salary**: RM 5000 - RM 6000 (Depending on Experience) Are you a fun-to-go person? Do you enjoy interacting with individuals & the opportunities to know more about Japanese culture? If you are one of them, we are a reputable 5-Star Hotel, looking for an...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24065045 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...


  • Kuala Lumpur, Malaysia RumaValet Sdn Bhd Full time

    **Responsibilities**: - Interest in property management and a willingness to learn on the job. - Help respond to guest inquiries and confirmations - Assist on site visits when necessary to inspect units for maintenance issues or defects with team. - Support in coordinating necessary repairs and ensuring the property is guest-ready. - Communicate with...


  • Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full time

    Join Our Team at Arte by Thomas Chan We're excited to announce an opening for a Guest Relations Officer at Arte Mont Kiara! Location: Arte Mont Kiara, Kuala Lumpur **Salary**: RM4,000 - RM4,500 Prefer Language: English, Malay and Chinese Be part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for guest...

  • Guest Service Manager

    5 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 23142978 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the...

  • Guest Service Manager

    5 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 24080192 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Guest Service Manager

    5 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23152347 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...


  • Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23161485 **Job Category** Rooms & Guest Services Operations **Location** W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and...


  • Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    To ensure front office team deliver the hotel standard and provide exceptional guest service at all times. - Ensuring hotel guest are registered in accordance with front office policies and procedures. - To ensure front office team are aware of current promotions, policies and other important information. - Responsible to checking billing instructions,...

  • Guest Relations Host

    5 months ago


    Kuala Lumpur, Malaysia Cushman & Wakefield Full time

    **Job Title** Guest Relations Host **Job Description Summary** As a Community Host, you will be the welcoming face of our facilities, ensuring a positive experience for employees, clients, and visitors. Your role involves creating a warm and inviting environment, managing common spaces, and fostering a sense of community within our premises. If you have...


  • Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...


  • Kuala Lumpur, Malaysia Travelodge City Centre Full time

    **Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...


  • Kuala Lumpur, Malaysia IBIS KUALA LUMPUR CITY CENTRE Full time

    **Job Description**: - Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary - Welcome guests on arrival, register and issue room keys according to departmental standards and procedures - Ensure that members consistently...


  • Kuala Lumpur, Malaysia YTL MAJESTIC HOTEL SDN BHD Full time

    Check hotel guests in and out in a warm, friendly and efficient manner. Greets all guests that may come in contact with the Reception, assisting them with information on the hotel, local attractions and services Attend Daily Shift Line-ups and read all communication and memos at the commencement of each shift. Updates folios and checks payment details of...


  • Kuala Lumpur, Malaysia Travelodge City Centre Full time

    **Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...


  • Kuala Lumpur, Malaysia KING OF THE HILL 8KIA PENG SDN BHD Full time

    Duties and Responsibilities - Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship...

  • Guest Service Officer

    5 months ago


    Kuala Lumpur, Malaysia SOMERSET AMPANG (M) SDN BHD Full time

    Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Guest Service. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback...


  • Kuala Lumpur, Malaysia Malik Streams Corporation Sdn Bhd Full time

    To engage with the customer, understand the customers requirement targeting customer delight, and direct them to the proper section. - Upgrade personal and company image to stimulate maximum customer appeal. - Accurately gather customer data related to pre-purchase, conversion, etc. for the analysis. - Assist in managing the overall Store ambiance through...