Guest Relations Officer

**Job Requirement**: - Minimum SPM or Diploma in Tourism Management - Minimum 2 years successful track record at a managerial level - Excellent communications skill for both written and verbal. Multiple language skills are preferred - Able to work under pressure - Self-starter, results oriented and also a team player - Pleasant personality with good...

To ensure front office team deliver the hotel standard and provide exceptional guest service at all times. - Ensuring hotel guest are registered in accordance with front office policies and procedures. - To ensure front office team are aware of current promotions, policies and other important information. - Responsible to checking billing instructions,...

Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...

Role DescriptionWe are seeking a Guest Experience Coordinator to join our Sales & Marketing / Reservations department at Shangri-La Hotels and Resorts. The successful candidate will be responsible for handling guest inquiries, processing bookings, and maximizing revenue through effective reservation management.As a key member of our team, you will provide...

Join Our Team at Arte by Thomas Chan We're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara! - Location: Arte Mont Kiara, Kuala Lumpur - Salary: RM2,500 - RM3,500 - Benefits: Meal Allowance - Preferably able to speak Chinese Be part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality...

1. To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. 2. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. 3. To know categories, position, capacity, furnishing and price of every room in the hotel. 4. To know procedures for blocking reservations, tour groups...

**Responsibilities** - Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. - Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. - Ensures guest and employee satisfaction and maximizes the financial performance of the...

A Guest Service Attendant provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Attendant, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience...

**Job Number** 24090556 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Loyalty Officer...

Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

Language Able to speak English fluently and MANDARIN SPEAKER - liaise with most Chinese/ Foreign Guest. Basic Function Responsible for keeping track of guest journeys, interacting with guests across channels and platforms, and coordinating with all internal stakeholders such as marketing communication, sales, account management and so on, in order to keep...

The Exchange, TRX Kuala Lumpur is a 17-acre integrated development set to become one of Asia's leading lifestyle hubs. We are looking to build our mall team and would like to invite aspiring individuals to apply for the following role:The Experience Officer for Guest Services is responsible for attending to inquiries, feedback, requests, and complaints from...

**Additional Information** (Malaysian Only) **Job Number** 23121133 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the...

**Job Number** 24092863 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

Job Description **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest...

**Job Number** 24082752 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize and coordinate group...

Guest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

**Additional Information** Malaysian Only. **Job Number** 24109833 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

*Handling check-in and check-out guest. *Fresh graduates are encourage to apply.* **Job Types**: Full-time, Permanent, Internship, Fresh graduate **Salary**: From RM2,200.00 per month **Benefits**: - Free parking - Health insurance - Meal allowance - Opportunities for promotion Schedule: - Rotational shift Supplemental pay types: - Attendance...

To overview and ensure the smooth operation of all the activities of the front office - To monitor and review the checklist of all the arrival and departures - To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services - To handle the booking and reservation duties and to resolve issues if there are any...