Guest Service Agent

4 weeks ago

Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time

1. To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc.

2. To register and assign rooms to guest according to individual needs to achieve guest satisfaction.

3. To know categories, position, capacity, furnishing and price of every room in the hotel.

4. To know procedures for blocking reservations, tour groups and their respective check - in procedure.

5. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book.

6. To be able to handle all “Travel Agent’s Voucher” and be able to handle flight re-confirmation, change or cancellation.

7. To record all follow ups or information in the log book for the next shift to take over. All comments should be read and initiated. If the follow up has been done status of it should be highlighted.

8. Keep constant awareness on the issue of security of the room key.

9. To prepare specific reports that are required by the manager and maintain hourly room count.

10. To provide information of the hotel, the community and any other attraction or events of interest.

11. To maintain cleanliness at the reception desk and tidiness in all work areas and the drawers.

12. To be alert and ready without any delay at all to provide immediate attention for approaching guest and to answer telephone calls promptly but courteously. Never let the telephone ring more than three times.

13. To take care of any requests and try your best to satisfy the customer needs.

14. To be knowledgeable of all areas in the front office and to perform all duties assigned without fail.

15. Able to work efficiently and harmoniously with guests and colleagues.

16. To take reservations in the absence of the reservation or calls that are directed to the front office.

17. To be alert and report any unusual or suspicious occurrence to the Duty Manager or Seniors.

18. To be discreet when giving guests names and room numbers over the counter or through the telephone conversation.

19. To attend departmental meeting and training program when requested be the management.

20. To validate all supportive documents pertaining to billing instruction and deposits.

21. To follow and strictly adhere to the hotel’s rules and regulations.

22. The management may amend or add any tasks to the job description at any given time.

23. Maintain guest records and other front office records.

24. Up-selling accommodation in such a manner as to maximize revenue and occupancy.

25. Sell stamps and maintain an accurate account of the stamps and follow the stamps procedures accordingly.

26. Reports to FOM of guests’ complaints immediately. However, should handle minor ones so as not to delay the guests at the counter.

27. Responsible for the cash floats, also responsible for any cash shortage or unsettled amount due to their negligence.

28. All approved credit must have a credit letter and be filed accordingly immediately upon receipt.

29.To file and distribute reports and statistic reports accordingly.

30. To control safety deposit lockers and make-sure guest settle all bills upon departure.

31. To perform any other duties as may be directed by his or her manager, senior or the company’s policies.

**Job Types**: Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Early shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay

**Experience**:

- working: 1 year (required)

  • Guest Services Agent

    4 weeks ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: GUEST SERVICES AGENT (Full time #538664) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent...

  • Guest Services Agent

    4 weeks ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: GUEST SERVICES AGENT (Full time #539357) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent...

  • Guest Services Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: GUEST SERVICES AGENT (Full time #538664)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.The Guest Services Agent will report to the Front...

  • Guest Service Agent

    2 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Services Agent

    4 weeks ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: GUEST SERVICES AGENT (Full time #537346) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **Summary** The Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Responsible to meet and...

  • Guest Service Agent

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Services Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: GUEST SERVICES AGENT (Full time #537346)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Responsible to meet and greet guests at the Front...

  • Guest Service Agent

    3 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    Guest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Services Agent

    3 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    Guest Services Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Service Agent

    2 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    6 days ago

    Kuala Lumpur, Malaysia Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Full time

    The Guest Service Agent greets and registers guests, providing prompt and courteous service. You check guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. Your responsibilities include: - Complete the registration process by inputting and retrieving...

  • Guest Service Agent

    3 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders Hotel Kuala LumpurTraders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Full time

    The Guest Service Agent greets and registers guests, providing prompt and courteous service. You check guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.Your responsibilities include: Complete the registration process by inputting and retrieving...

  • Guest Service Agents

    3 days ago

    Kuala Lumpur, Malaysia Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Guest Service Agent

    3 weeks ago

    Kuala Lumpur, Malaysia Pan Pacific Hotels Group Full time

    **Malaysia** **PARKROYAL COLLECTION Kuala Lumpur** **Rooms** **Job Grade**: Full Time PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together. Step outside our doors and experience a variety of food, available around the clock. Choose from a wide...