Guest Service Agent
5 months ago
**Guest Interaction**:
- Greet and assist guests during check-in and check-out.
- Provide information about hotel services and local attractions.
- **Reservation Management**:
- Handle room reservations, modifications, and cancellations.
- Ensure accurate record-keeping and billing information.
- **Customer Service Excellence**:
- Respond promptly to guest inquiries and resolve issues professionally.
- Promote additional services and amenities.
- **Payment Processing**:
- Collect room charges and process payments accurately.
- Handle cash and credit transactions.
- **Room Assignment and Coordination**:
- Assign rooms based on preferences and availability.
- Coordinate with housekeeping for room readiness.
- **Security and Safety**:
- Follow security procedures and report any incidents promptly.
- Ensure the well-being of guests.
- **Administrative Tasks**:
- Maintain accurate guest records and distribute key cards.
- Promote and enroll guests in loyalty programs.
- **Collaboration and Upselling**:
- Collaborate with hotel staff for a seamless guest experience.
- Promote upselling opportunities to enhance guest satisfaction.
Schedule:
- Afternoon shift
- Day shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs
**Education**:
- STM/STPM (preferred)
**Experience**:
- Front desk: 1 year (required)
Ability to Commute:
- Kuala Lumpur (required)
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