Guest Service Agent

6 months ago

Kuala Lumpur, Malaysia Regalwide Holdings Sdn Bhd Full time

Position based at Travelodge Bukit Bintang BASIC FUNCTION: To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager. The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests, make recommendations, advice and sell rooms and related services, check-out and bid farewell to guests. The Front Office Assistant will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. DUTIES AND RESPONSIBILITIES: 1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Travelodge Bukit Bintang Vision; consistently strive to meet and exceed the expectations of both internal and external guests. 3. Comply with the hotel Rules & Regulations at all times. 4. Demonstrate comprehensive knowledge of Front Office procedures and computer system. 5. Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction. 6. Use guest name whenever possible in accordance with hotel standards. 7. Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered. 8. Convey information and messages to appropriate personnel in a timely and efficient manner. 9. Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations. 10. Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel. 11. Act as a business personnel in upselling rooms in order to achieve the maximum revenue 12. Handle Flight, Train, Bus confirmation bookings promptly and efficiently, whilst promoting in-house facilities. 13. Be aware of facilities and points of interest within the Bukit Bintang and Kuala Lumpur surrounding areas to assist with any guest inquiries. 14. Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests. 15. Ensure that all guests are warmly welcomed and recognized in accordance with hotel standards. 16. Ensure all necessary information is obtained upon check-in, following hotel credit procedures. 17. Be familiar with all vouchers and group billing procedures.. 18. Adhere to hotel credit procedures and policies at all times. 19. Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards. 20. Maintain cash float and accurately handle monies at all times. 21. cut and issue guest room keys in adherence with hotel security policy and procedures. 22. Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly. 23. Maintain a clean and tidy work area in accordance with the hotel standards. 24. Adhere to hotel policy regarding uniform and personal presentation. 25. Ensure that the Guest Service Officer is informed immediately of any emergency, security or health & safety matter. 26. Perform any additional duties as requested by the Front Office Manager/ Assistant Front Office Manager/Guest Service Officer or Hotel Management 27. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation.
To become one of the leading mid scale hospitality services in Asia
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    Guest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Services Agent

    6 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    Guest Services Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Service Agent

    7 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Pan Pacific Hotels Group Full time

    **Malaysia** **PARKROYAL COLLECTION Kuala Lumpur** **Rooms** **Job Grade**: Full Time PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together. Step outside our doors and experience a variety of food, available around the clock. Choose from a wide...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Doubletree by Hilton Kuala Lumpur Full time

    As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: - Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. - Make appropriate selection of rooms based on guests’ needs, code...

  • Front Office Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full time

    Join Our Team at Arte by Thomas Chan We're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara! Location: Arte Mont Kiara, Kuala Lumpur **Salary**: RM2,800 - RM3,200 Benefits: Meal Allowance Be part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality and a flair for guest services, we'd...

  • Front Office Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia ARTE BY THOMAS CHAN Full time

    Join Our Team at Arte by Thomas Chan We're excited to announce an opening for a Front Office Guest Service Agent at Arte Mont Kiara! - Location: Arte Mont Kiara, Kuala Lumpur - Salary: RM2,500 - RM3,500 - Benefits: Meal Allowance - Preferably able to speak Chinese Be part of a dynamic team in a luxury hotel setting. If you have a passion for hospitality...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Sleeping Lion Suites Bukit Bintang Full time

    1. To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc. 2. To register and assign rooms to guest according to individual needs to achieve guest satisfaction. 3. To know categories, position, capacity, furnishing and price of every room in the hotel. 4. To know procedures for blocking reservations, tour groups...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia OAKWOOD HOTEL & RESIDENCE KUALA LUMPUR Full time

    **Guest Interaction**: - Greet and assist guests during check-in and check-out. - Provide information about hotel services and local attractions. - **Reservation Management**: - Handle room reservations, modifications, and cancellations. - Ensure accurate record-keeping and billing information. - **Customer Service Excellence**: - Respond promptly to...

  • Guest Service Agents

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24032620 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24069648 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24109740 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Chow Kit Kuala Lumpur, No 1 Jalan Datuk Haji Eusoff, Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm,...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23198069 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize and coordinate group...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 23142966 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Service Agent

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 23206109 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia SLEEPING LION (AK STAR SDN BHD) Full time

    . Ensure all guest having a smooth check-in & check-out process.. Upkeep of front desk in an optimal and effective manner.. Ensure safety and comfort of hotel guest & employee.. To know categories, position, capacity, furnishing and price of every room in the hotel.. To know procedures for blocking reservations, tour groups and their respective check - in...

  • Guest Service Agent

    8 months ago

    Kuala Lumpur, Malaysia Sofitel Damansara Kuala Lumpur Full time

    Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking...

  • Guest Service Agent

    6 months ago

    Kuala Lumpur, Malaysia Sofitel Damansara Kuala Lumpur Full time

    Represents the hotel to the guest throughout all stages of the guest's stay. Determine the guest's reservation status and identifies how long the guest will stay. Help the guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking...