Guest Service Agent

6 months ago

Kuala Lumpur, Malaysia Pan Pacific Hotels Group Full time

**Malaysia**

**PARKROYAL COLLECTION Kuala Lumpur**

**Rooms**

**Job Grade**:

Full Time

PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together.

Step outside our doors and experience a variety of food, available around the clock. Choose from a wide spectrum of shopping centres, from the decades-old homegrown staple Sungei Wang Plaza with its old-school charm to the award-winning shopping destination Pavilion Kuala Lumpur packed with over 700 retail outlets and restaurants.

Then, when the sun goes down, let your hair down and savour Kuala Lumpur’s vibrant nightlife just a stone’s throw away, on Changkat Bukit Bintang with its heady brew of clubs and bars.

Sight-seeing? Our hotel is just minutes away from premier destinations such as the Kuala Lumpur City Centre (KLCC), Petronas Twin Towers, KL Tower, Lake Gardens and Malaysia's International Financial District, the Tun Razak Exchange (TRX).

The Role

As the Club Guest Service Agent of PARKROYAL COLLECTION and Pan Pacific Serviced Suites Kuala Lumpur, responsible meet and exceed guest expectations by providing efficient and courteous in accordance with hotel requirement. Responsible meet and greet the guest and to perform check-in, check-out, serving alcohol, cleaning dishes, preparing food displays, maintaining supplies, inventory, polishing and cleaning silver an glassware. Also responsible on creating a welcoming environment in the COLLECTION Lounge by exhibit a great personality with a engaging smile, demonstrate a strong attention for detail and uphold a high level of standard in order to create an incredible experience for each guest.
- Consistently follow the 10 foot rule and greet all guests in a warm, friendly, courteous and service orientated manner at all times.
- Greet guests as they approach the COLLECTION Lounge and provide them with assistance in seating.
- Handles personalise check-in and check-out for all the Collection and Suites room booked guest.
- Order welcome amenities for COLLECTION and Suites rooms and placed in the room prior to guest arrival with welcome card from Complex Manager or Resident Manager.
- Always escort guests’ to the lift when an opportunity arises and explain how the key card is used to access their floors.
- Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
- Works closely with Food and Beverages team to prepare buffets counter and special dietary request by guest.
- Prepare buffets areas and ensure that all necessary food and beverages items are presented in an appealing manner.
- Take orders for starters, food items and beverages and provide guests with information on complementing drinks.
- Expedite guest’s orders and ensure that they are delivered to their tables within the specified timeliness.
- Respond to guest inquiries regarding hotel and lounge features and services. Address any specific concerns regarding services and premises.
- Ascertain that all condiments are made available to guests along with their orders.
- Stock condiments shelves and maintain liaison with procurement officers to ensure prompt delivery of supplies and items.
- Maintain kitchen, buffet and lounge areas in a neat manner by paying close attention to food services, refrigerators and floors.
- Perform follow up duties to ensure continuous guest satisfaction and take orders for additional services.

Talent Profile

1-2 years working at hospitality industry.

Equivalent customer services experience.

Good team work

Energitic

Pleasent personality

Good english communication skills

How to Apply

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