Guest Service Assistant
6 months ago
Duties and Responsibilities - Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship with your own colleagues and all other departments. - To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. - Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. - Register guests promptly following the standard operating procedure for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. - Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready - Ensure guest details are updated in the computer immediately and accurately in order to know guest’s likes and dislikes or if there’s any special request. - Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner. All guests’ requests must be well-handled and followed up with the assistance of Telephone Operator. - Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk. - Inform Front Office Supervisor or Duty Manager to welcome VIP guests. - To keep the daily logbook up-to-date by recording the briefing information, follow-ups and guest comments. - To prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”. - To fill-in the daily “Shift Check List” and complete the tasks assigned by the Duty Manager / Front Office Supervisor at the end of each individual shifts or handover for follow-up, if necessary. - Ensure that a sale attitude is adopted at all times i.e. Up-selling rooms, restaurants and services available in the hotel, and to maintain awareness. - Ensure the cleanliness and tidiness of the front desk counter including the maintenance of the equipment at all times. - Ensure guest room change is minimised and handled in a proper manner, and all relevant departments are being communicated accordingly. Proper authorisation to be obtained from the Front Office Supervisor or Duty Manager. - Be aware of all hotel activities and layouts of the hotel, as well as, knowledge of the daily Event - To handle all check-outs promptly for FIT, VIP guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies. - Ensure that all checked-out guest rooms keys are collected /returned accordingly. - Ensure that all last minute consumption charges are posted, such as; Late Check Out, Mini bar, Rebates/ discounts immediately to the guest folios. - Be responsible for all issued (paid out) and collected funds (advance deposits), and foreign currencies in accordance to the hotel Credit policies. - Be aware of the currency exchange rates and be alert of the forged currencies and travellers cheques. - Receive and slot guest bills into the correct guests’ folders. Ensure that all bills for the guests correspond with the guest name, room number and signature. - Ensure to prepare and balance a cash report and remittance envelope at the end of the shift. - Ensure that all vouchers for rebate, miscellaneous, paid out and corrections are clearly explained and supported. Vouchers are to be signed by Duty Manger on Duty or any other Managerial Authorities of the Front Office Department. - Ensure all city ledgers’, Paid Out and all transaction are being checked and signed by the Duty Manager on duty at the end of each shift. - Ensure that no shortage of the float is encountered. - Ensure the printing and distribution of the night reports are done correctly and accurately. - Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required - Check with customers to ensure that they are enjoying their meals and take action to correct any problems - Check food and beverage schedule if applicable. - Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning - Clean tables and/or counters after patrons have finished dining - Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine - Prepare tables for meals, including setting up items such as linens, silverware, and glassware - Ensure Sky Lounge and Multi Purpose Hall operations are in accordance to the SOP and
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Guest Service Assistant
6 months ago
Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full timeTo ensure front office team deliver the hotel standard and provide exceptional guest service at all times. - Ensuring hotel guest are registered in accordance with front office policies and procedures. - To ensure front office team are aware of current promotions, policies and other important information. - Responsible to checking billing instructions,...
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Guest Service Assistant
7 months ago
Kuala Lumpur, Malaysia IBIS KUALA LUMPUR CITY CENTRE Full time**Job Description**: - Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary - Welcome guests on arrival, register and issue room keys according to departmental standards and procedures - Ensure that members consistently...
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Guest Service Assistant
6 months ago
Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full timeWelcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...
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Guest Service Assistant
7 months ago
Kuala Lumpur, Malaysia Travelodge City Centre Full time**Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...
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Guest Service Assistant
7 months ago
Kuala Lumpur, Malaysia Travelodge City Centre Full time**Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...
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Guest Services Assistant
6 months ago
Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time**RESPONSIBILITIES**: - Greeting, registering and servicing of all guest in a warm, friendly, courteous and efficient manner. - To maintain all guest ledger accounts on a current basis. - To provide change and other miscellaneous services for guest staying or using the resort's facilities and check-out departing guests. - Responsible to checking billing...
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Guest Service Assistant
7 months ago
Kuala Lumpur, Malaysia Dorsett Hartamas, Kuala Lumpur Full timeJob Responsibilities: - Perform all check-in and check-out guests - To provide a courteous and professional service at all service. - To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. - To be constantly aware of the room situation and to strive to obtain maximum occupancy. - To attend to hotel guests in the...
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Guest Service Agent
6 months ago
Kuala Lumpur, Malaysia Regalwide Holdings Sdn Bhd Full timePosition based at Travelodge Bukit Bintang BASIC FUNCTION: To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager. The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required to greet and check-in guests,...
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Guest Service Agent
6 months ago
Kuala Lumpur, Malaysia OAKWOOD HOTEL & RESIDENCE KUALA LUMPUR Full time**Guest Interaction**: - Greet and assist guests during check-in and check-out. - Provide information about hotel services and local attractions. - **Reservation Management**: - Handle room reservations, modifications, and cancellations. - Ensure accurate record-keeping and billing information. - **Customer Service Excellence**: - Respond promptly to...
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Guest Services Agent
6 months ago
Kuala Lumpur, Malaysia Hilton Full timeGuest Services Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
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Guest Service Agent
7 months ago
Kuala Lumpur, Malaysia Hilton Full timeGuest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
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Guest Service Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Additional Information** (Malaysian Only) **Job Number** 23142978 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the...
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Guest Service Manager
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 23152347 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...
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Guest Service Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Additional Information** (Malaysian Only) **Job Number** 24080192 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...
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Guest Service Agent
7 months ago
Kuala Lumpur, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
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Guest Service Agent
6 months ago
Kuala Lumpur, Malaysia Doubletree by Hilton Kuala Lumpur Full timeAs the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: - Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. - Make appropriate selection of rooms based on guests’ needs, code...
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Guest Service Assistant
7 months ago
Kuala Lumpur, Malaysia UOA Hospitality Full timeWe are looking for a reliable Guest Service Assistant to work at our Conference & Event Centre. THE JOBSCOPE - Greet caller, respond to inquiries from the callers in a professional manner. - Screen calls and transfer calls to the relevant extension correctly. - Handling complaints and record down in the complaint log book. - Assisting Advertising &...
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Guest Service Agents
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24032620 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...
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Guest Services Agent
6 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24069648 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...
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Guest Service Executive
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24027068 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...