Vip Host Premium

7 months ago


Kuala Lumpur, Malaysia Elabram Full time

Job Description

Identify good and regular customers and providing a high standard of customer service in order to generate repeated visits by customer.
Establish a warm rapport and willingness to listen and act with a smile and positive attitude at all times with customers.
Anticipating customers’ needs and problems for all VIP floor levels in Resort and acting effectively, patiently and willingly.
Provide information about facilities, entertainment and benefits of Resort.
Encourage customers to enjoy themselves at the gaming tables and slots and letting customers know of current promotions and events or entertainment taking place within the premises and on the property.
Act in accordance with company policies and procedures without any intimidation to customers.
Prepare and update arrivals and departures of Players/ make reservations for hotel rooms / update reservations of hotel rooms for players / players pick up or send off player’s airport / checking incoming flight times for airlines.
Report any incidents and provide customer feedback to Superiors.
To coordinate the flow of paper work, reports and it’s submission to the manager.
Have a ‘team player” mentality with regard to reporting and handling over of all information.
To effectively carry out all tasks given by Superiors
Inform manager for any walk-in Korean players into VIP gaming floor in order able to do proper tagging.

Requirement

Fluency in English
**Spoken foreign language. ( i.e**: Mandarin)
Independent, responsible and self-motivated
Ability to work varied hours/days including nights, weekends and holidays ad needed

Additional Requirement
Gender
Male
Job Information
Industry
Hospitality / Catering
Employment
Permanent
Position Level
Supervisor
Working Hour
SHIFTING
Language
English, Mandarin


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