Service Desk

'¢ Overall management of Service Desk performance to ensure service levels and customer satisfaction are achieved or exceeded. '¢ Responsible for timely resolution of incidents and requests submitted to Service Desk. '¢ Generate periodic reports and performance dashboards to be presented to ICS team in order to improve quality of service. '¢ Ensure that...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

_This person will need to know how to set up the customer service centre as he/she will need to set up in another region in the near future. _ - ITIL and ITSM tools is a must!_ - Working mode: Onsite_ **Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

Job Description - Responsibilities: Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements. Able to work on 24/7 shift rotation. Other duties as assigned by the Service Desk Manager. Learn fundamental operations of commonly used...

Job Description**Responsibilities**: Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements. Able to work on 24/7 shift rotation. Other duties as assigned by the Service Desk Manager. Learn fundamental operations of commonly used...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...

Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...

**Responsibilities**: - Managing, prioritizing, and documenting incoming requests from staff and students and service desk, plan to extend the helpdesk system with contextual integrations when are required. - Provides technical support for both software and hardware within agreed Service Level Agreements (SLA) and streamlines service desk management...

**A Leading European Company Providing Hydraulic Solutions for Trucks (Kuala Lumpur)** The role reports to the CIO and is responsible for leading the Global Service Desk. The team size will initially be 4-5 by year’s end. Pay: From RM15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - leading a global...

Service Desk Analyst-Mandarin Speaker Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work...

Job Description: - The Service Desk provides a single point of contact for all IT related problem and enquiries. - Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related problem...

They also work closely with other IT department personnel to aid on tasks that are outside the scope of their knowledge or expertise. - The Service Desk provides a single point of contact for all IT-related problems and inquiries. - Service Desk takes responsibility of the total end-to-end management of all calls (from the initial contact, until the call is...

**.Duration**: 1 year extendable contract _Work from office **Location**: KL **Salary**: Max: 3200 MYR (based on experience). L1 Support/Service desk support **Normal Working Hours**: Monday to Friday (8:00AM to 5:00PM) Weekends off **Exp**: 06 Months to 10Years

Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work Location**: Midvalley KL **Shift timings**: Any...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

We are currently seeking a highly motivated and skilled fesh IT graduate Position - IT Service Desk Analyst. Location - KL, Malaysia **Key Responsibilities**: - Offer 1st level support and perform troubleshooting to resolve IT-related issues. - Log problems into HPSM accurately and efficiently. - Drive continuous improvement initiatives to enhance the...

**The Position**: This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Service Desk Analyst will be cross-trained on all aspects of delivery on technology solutions. **Responsibilities**: -...

As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...