Service Desk Analyst Mandarin Speaker
13 hours ago
Service Desk Analyst-Mandarin Speaker
Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
**Work Location**: Midvalley KL
**Shift timings**: Any 9 hours shift starting from 9:00 AM to 10:00 PM.
Answers and responds to inbound calls or electronic requests from end-users regarding products
Creates and documents all support calls from the user community into the service desk tracking software
Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
Ensures to log and tracks incidents and requests from identification through resolution stages
**Requirements**:
Mandarin Speaking Proficiency with at least 1 year of experience in service desk/ Technical support is required.
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