Service Desk Analyst

7 months ago


Kuala Lumpur, Malaysia Tata Consultancy Services Full time

**About TCS**:
A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief.

**Please find the job description below.**

**Job Title**: Service Desk Analyst (English + Mandarin)

**Location**: Kuala Lumpur, Malaysia

**Expectations from the Role**
- Should possess good communication skills.
- Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues, Wireless issues.

**Desired Competencies (Technical/Behavioral Competency)**

**Must-Have**
- Strong English & Mandarin Communication and inter-personal skills.
- Should have good experience in troubleshooting hardware issues for both desktops and laptops.
- Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues etc.
- Should have experience in Active Directory, Office365 and Desktop trouble-shooting
- Hands on experience on OS troubleshooting skills

**Good-to-Have**
- Hands on experience on VMware and VDI troubleshooting.
- Good knowledge of ITIL Life Cycle phases - Mandatory
- Flexible to work.



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