IT Support Professional for Global Service Desk Operations

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

At Ørsted, we are seeking a highly skilled IT Support Professional to join our Global Service Desk Operations team. As an IT Support Professional, you will play a crucial role in providing top-notch technical support to users across the globe.

Key Responsibilities:

  • Dispatching tickets and providing phone and chat support for IT Infrastructure and applications in English.
  • Solving first and second level incidents and service requests, while ensuring that calls which are not solved by the Service Desk are forwarded to the correct groups.
  • Advising, supporting, and inspiring users in their daily use of our IT systems.
  • Ensuring that calls are recorded, solutions communicated, and tasks closed.
  • Reporting critical and important applications, while performing proactive & 24/7 monitoring to ensure minimum downtime while maintaining the SLA's.

Requirements:

  1. A technical background in IT, e.g., IT supporter, Service Desk Analyst, Service Desk Agent, or similar documented experience from a similar position in a large global company.
  2. Solid experience with Windows 10, MS AD, MFA, Azure, Office 365.
  3. A responsible team player with a customer and result-oriented mindset, 'can-do' attitude, and enjoy working in a fast-paced, global environment.
  4. Prior experience in Citrix/VPN, ServiceNow, and ITIL processes will be counted as an advantage.
  5. Proficiency in Mandarin is an advantage but not essential.


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