Service Desk Analyst

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

**Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

The Service Desk provides a single point of contact for all IT related problems and inquiries. Service Desk takes responsibility for the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure-related problem and queries. - To...

At Ørsted, we are seeking a highly skilled IT Support Professional to join our Global Service Desk Operations team. As an IT Support Professional, you will play a crucial role in providing top-notch technical support to users across the globe.Key Responsibilities:Dispatching tickets and providing phone and chat support for IT Infrastructure and applications...

Ørsted is seeking a highly motivated Service Desk Specialist to join our team. As a Service Desk Specialist, you will play a vital role in resolving first-level incidents and service requests.Key Responsibilities:Resolving first-level incidents and service requests in a timely and efficient manner.Communicating effectively with users to gather necessary...

**Position**:Service Desk Analyst **Location**:Kuala Lumpur, Malaysia **Salary**:3300 Max **Allowance: Nil** **Shift time**:8 hours - 8:00 to 5PM **We prefer graduate with Degree in IT. **Job Purpose** 2. To provide 1st level support and troubleshooting. 3. To log problems onto HPSM. 4. To ensure continuous improvement to the job function 5. To...

Job Responsibilities - Provides basic technical support for all software and hardware within agreed Service Level Agreements (SLA). - Providing an effective interface and communication between users and IT staff for any form of technical assistance. - Providing basic remote technical assistance for questions and problems - Work closely with Level 2&3 to...

This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Tier 2 Service Desk Analyst will be cross-trained on all aspects of delivery on technology solutions. The Role **Job...

About the RoleWe are looking for an experienced IT Service Desk Supervisor to join our team at HCLTech.Key Deliverables:Manage and monitor Service Desk performance metrics.Lead by example and foster teamwork within the Service Desk team.Develop and implement process improvements to enhance service quality and efficiency.The successful candidate will have a...

**Responsibilities**: - Effectively resolve Level 1 service desk technical queries as per deliverables outlined - Asking relevant questions to resolve typically known problems within required timescales - Ensure appropriate documentation of the interaction with the customer in the prescribed format - Ability to communicate clearly and able to provide...

We are seeking a skilled IT professional to join our Service Desk team as a Service Desk Support Specialist. In this role, you will provide first-level technical support to end-users, troubleshoot hardware and software issues, and manage service requests.You will have the opportunity to work in a collaborative environment, collaborating with various...

This is an excellent opportunity for an IT professional to take on a leadership role and make a significant impact on our IT Service Desk team's performance. As the IT Service Desk Team Manager, you will be responsible for leading a team of technical experts in providing exceptional service to our customers.The ideal candidate will have a proven track record...

We are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service...

The Service Desk Operations Director will be responsible for driving process improvements to enhance efficiency and effectiveness of the service desk. They will collaborate with Problem, Change, and Incident Management teams to ensure seamless ITSM integration.The successful candidate will also build and maintain strong relationships with internal...

We are seeking a Help Desk Technician to join our Multinational IT Support team at Ørsted. In this role, you will provide technical support to users across the globe, resolving issues efficiently and effectively.Key Responsibilities:Providing technical support to users across the globe, resolving issues efficiently and effectively.Working closely with the...

Job DescriptionIn this Helpdesk Leadership Position, you will be responsible for leading our IT Service Desk team to ensure seamless delivery of technical support services to our customers.Main Accountabilities:Oversee all aspects of Service Desk operations.Develop and maintain a comprehensive training plan for Service Desk agents.Ensure smooth shift...

**About the Company** Our client is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1998 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. **Responsibilities**: - Effectively resolve Level 1 service desk technical...

**A Leading European Company Providing Hydraulic Solutions for Trucks (Kuala Lumpur)** The role reports to the CIO and is responsible for leading the Global Service Desk. The team size will initially be 4-5 by year’s end. Pay: From RM15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - leading a global...

Key Performance Indicators (KPIs)Your success will be measured by your ability to:Resolve 75% of all incidents and service requests on the first contact.Meet or exceed service level agreements (SLAs) for response and resolution times.Provide high-quality support, resulting in increased customer satisfaction.Identify opportunities for process improvements and...

Join Our Team as a Help Desk AnalystWe are seeking a skilled Help Desk Analyst to join our team at Leanis Solutions Sdn Bhd. As a Help Desk Analyst, you will be responsible for providing top-notch customer service to merchants from various locations. Your duties will include investigating and resolving transaction issues, escalating complex problems to...