Service Desk Analyst: Japanese Speaker
4 weeks ago
The Service Desk provides a single point of contact for all IT related problems and inquiries. Service Desk takes responsibility for the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure-related problem and queries.
- To monitor tickets within the Service Desk Queues and ensure tickets are attended to on timely manner
- Attend to query that fall within the scope of Service Desk.
- Keep up to date with changes in the IT systems of the client and industry
- Provide input to resolve end user complaints and dissatisfaction issues
- Maintain good and constructive relationships with clients and ensure client requirement are met within the agreed timescales
- Provide technical input to projects as requested
**Salary**: RM2,249.31 - RM10,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
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