Service Desk Analyst

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

**Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

**The Position**: This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Tier 2 Service Desk Analyst will be cross-trained on all aspects of delivery on technology...

**.Duration**: 1 year extendable contract _Work from office **Location**: KL **Salary**: Max: 3200 MYR (based on experience). L1 Support/Service desk support **Normal Working Hours**: Monday to Friday (8:00AM to 5:00PM) Weekends off **Exp**: 06 Months to 10Years

They also work closely with other IT department personnel to aid on tasks that are outside the scope of their knowledge or expertise. - The Service Desk provides a single point of contact for all IT-related problems and inquiries. - Service Desk takes responsibility of the total end-to-end management of all calls (from the initial contact, until the call is...

The Service Desk provides a single point of contact for all IT related problems and inquiries. Service Desk takes responsibility for the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure-related problem and queries. - To...

We are seeking a skilled IT professional to join our Service Desk team as a Service Desk Support Specialist. In this role, you will provide first-level technical support to end-users, troubleshoot hardware and software issues, and manage service requests.You will have the opportunity to work in a collaborative environment, collaborating with various...

Vacancy: IT Service Desk Team Lead Location: Kuala Lumpa, Malaysia Job Family: JMIT - Together for a cleaner, healthier world._ Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than...

This is an excellent opportunity for an IT professional to take on a leadership role and make a significant impact on our IT Service Desk team's performance. As the IT Service Desk Team Manager, you will be responsible for leading a team of technical experts in providing exceptional service to our customers.The ideal candidate will have a proven track record...

We are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service...

The Service Desk Operations Director will be responsible for driving process improvements to enhance efficiency and effectiveness of the service desk. They will collaborate with Problem, Change, and Incident Management teams to ensure seamless ITSM integration.The successful candidate will also build and maintain strong relationships with internal...

**About the Company** Our client is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1998 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. **Responsibilities**: - Effectively resolve Level 1 service desk technical...

**A Leading European Company Providing Hydraulic Solutions for Trucks (Kuala Lumpur)** The role reports to the CIO and is responsible for leading the Global Service Desk. The team size will initially be 4-5 by year’s end. Pay: From RM15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - leading a global...

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Working as part of a team to ensure...

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Working as part of a team to ensure...

Join Our Team as a Help Desk AnalystWe are seeking a skilled Help Desk Analyst to join our team at Leanis Solutions Sdn Bhd. As a Help Desk Analyst, you will be responsible for providing top-notch customer service to merchants from various locations. Your duties will include investigating and resolving transaction issues, escalating complex problems to...

**Key Responsibilities**: - Respond to user inquiries, troubleshoot issues, and resolve basic hardware and software problems. - Escalate complex issues to higher-level support or specialized teams when necessary. - Maintain accurate documentation of customer interactions and technical solutions in the service desk system. - Assist users with account setup,...

We are looking for a highly skilled Front Desk Coordinator to join our team at Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur. As a Front Desk Coordinator, you will be responsible for providing exceptional customer service to our guests, responding to guest inquiries, and resolving any issues promptly and professionally.You...

At Getronics, we are seeking a highly skilled Technical Service Desk Manager Lead to join our team. This role demands strong leadership, customer service orientation, and technical knowledge to maintain operational excellence and align with ITIL best practices.The ideal candidate will be responsible for ensuring high-quality service delivery, efficient...

**How you’ll make a difference ** As an IT & Facilities Help Desk Analyst with TechnologyOne you will manage, support and service requests to provide a world-class, dynamic and future focused environment for our people in each office. **What you’ll be doing ** - Providing IT and Facilities support, services and operating cycles; ensuring each...