IT & Facilities Help Desk Analyst

Role SummaryWe are seeking an experienced Help Desk Engineer to join our team at HCLTech. As a Help Desk Engineer, you will be responsible for providing technical support to our customers via phone, email, or chat. Your key responsibilities will include:Key Responsibilities:Troubleshoot and resolve technical issues using remote desktop applications and help...

**Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

About the RoleAt Quantum, we're seeking a skilled Technical Support Specialist to join our team. This role is crucial in ensuring the success of our organization by providing exceptional customer support and resolving technical issues efficiently.Job ResponsibilitiesProvide timely and effective remote technical assistance via phone, chat, or email to resolve...

Job RequirementsWe are seeking a skilled and motivated IT Help Desk Professional to join our team at J-Tech System.Key Responsibilities:Respond to client inquiries and provide timely resolutions to their technical issues.Analyze complex problems and develop effective solutions to meet client needs.Maintain accurate records of client interactions and follow...

Job DescriptionAs a HELP DESK PROFESSIONAL, you will be the first point of contact for our customers. You will be responsible for resolving customer complaints and queries in a timely and professional manner.Required Skills and QualificationsAbility to speak and write in Mandarin and English fluently.Fresh graduates are encouraged to apply.Possess good...

Job Title:Help Desk Director - BASS (M) Sdn BhdWe are seeking a highly skilled and experienced Help Desk Director to lead our customer support team. The ideal candidate will have a strong passion for customer service, global customer support experience, and the ability to drive team performance while ensuring high-quality support.The successful candidate...

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

Job DescriptionAs a member of our English Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & email, contributing to a better online user experience for millions of people worldwide.Provide 24/7 help-desk support via phone and emailFollow company and client...

Service Desk Analyst-Mandarin Speaker Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work...

We are seeking a highly organized and detail-focused Help Desk Specialist to join our team at Recruitz Solution Pvt Limited. As a key member of our support team, you will be responsible for providing technical assistance and resolving issues related to our software applications and systems.About the CompanyRecruitz Solution Pvt Limited is a leading provider...

Join Our TeamQuantum is seeking a talented Help Desk Analyst to join our team. As a Help Desk Analyst, you will play a critical role in delivering exceptional customer support and resolving technical issues promptly and efficiently.ResponsibilitiesRespond to requests for technical assistance via phone, chat, or email and resolve customer inquiries and...

Aqi Intl is currently seeking a Help Desk Associate to deliver exceptional technical support and customer service to our clients.Job DutiesProvide timely and professional responses to customer inquiries via various channels.Evaluate complex issues and escalate them to higher-level support or supervisors when necessary.Develop and maintain comprehensive...

Troubleshoot the issues as much as possible. Escalate it to internal engineers (second tier) or partner vender if the issue is complicated, difficult to solve. Issues are IT solutions specializing in Network / Server / PC. - Go on-site to customers to troubleshoot problems. - Manage trouble ticket and keep track the progress. Update all stakeholders...

We welcome individuals who share our passion for innovation and sustainability. As a Service Desk Support Specialist at Hyva, you will have the opportunity to work with our brand-new Regional Hub / Shared Services Centre (SSC) team.Your RoleYou will be responsible for providing first-level technical support to end-users, ensuring the smooth operation of IT...

Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work Location**: Midvalley KL **Shift timings**: Any...

**The Position**: This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Tier 2 Service Desk Analyst will be cross-trained on all aspects of delivery on technology...

This is an exciting opportunity to join our Global Help Desk Specialist team. As a key member of our team, you will be responsible for providing 2nd to 3rd level technical support to our international customers.Your Key Responsibilities:As part of the Global Technical Support team, you will provide 2nd to 3rd level technical support in English as well as...

Job Responsibilities - Provide a friendly and professional point of contact for customers for any queries or concerns. - Liaise with wider team members to ensure the best resolution, consistent with the contract. - Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement...

**JOB REQUIREMENTS**: - At least **2 years of experience in computer hardware/software server troubleshooting fields.**: - Minimum **Degree in information technology, computer science or relevant fields.**: - Ability to resolve server-related operational, configuration, and installation issues. - Proficiency in using Microsoft Office software. - Excellent...

**Service Desk Analyst** **Qualification** - At least Diploma in Computer Science/Information Technology or equivalent. - Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge. - Knowledge of Lotus Notes mail, MS Outlook - At Least 1 year of experience in a...