Helpdesk (Mandarin Speaker)
6 months ago
Job Responsibilities
- Provide a friendly and professional point of contact for customers for any queries or concerns.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement tasks, payroll, general admin etc.
- Liaise with relevant Contract staff in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
- Work closely with Facilities Managers to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of CMMS data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's
- Update client’s internal communication platform by broadcasting general announcement as assigned by client and company’s safety announcements. Collate user feedback survey on timely basis for Facilities Manager’s analysis and reporting
**Job Type**: Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Notice period
**Experience**:
- Help desk: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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