Global Readiness Specialist
7 months ago
**Primary Responsibilities**:
- Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)
- Prepare the test centers before they go Live for conducting Exams.
- Keep self-updated on training, new initiatives and latest updates.
- Actively work to meet/exceed the desired metrics/parameters.
- Create and document cases as and when required.
- Create and Maintain Reports for Clients (Excel).
- Perform hardware and software installations.
**Knowledge, Experience & Skills**:
- Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.
- Good communication in oral and written English.
- Able to speak and write in Mandarin.
- Intermediate level troubleshooting and installation of Windows operating systems/ Software.
- Intermediate level understanding of networking concepts, devices and troubleshooting.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Basic computer skills in MS office products - Word, Excel, PowerPoint.
**Additional Notes**:
**Working Hours**: 9.00am - 6.00pm
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