Customer Service-mandarin Speaker

3 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Analyst

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Communication Customer Service Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers mandarin + english speaker- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls


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