Customer Experience Specialist

2 weeks ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Designation: Customer Experience Specialist - Mandarin speaker
Location: Subang Jaya
Working hours: 9 AM - 6 PM (Daytime shift)
Working days: Monday to Friday (must be available for 24/7 rotational shift)

**Salary**: RM3,000 - RM3,500 + RM500 KPI allowance

**Requirements**:

- Fluent in English and Mandarin (both verbal and written)
- SPM and above
- Able to work in rotational shift

Job scope:

- Ensure the resolution of all customer inquiries and issues in accordance with company protocols.
- Identify and escalate complex issues to senior team members.
- Maintain a professional, empathetic, and positive approach when assisting customers.
- Accurately record customer interactions, transactions, comments, and complaints within the company's system.
- Collaborate with external vendors and service providers to implement booking modifications.
- Stay up-to-date with company procedures and processes.
- Share customer feedback with relevant departments to drive continuous improvement.

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Are you able to read and write in simplified and traditional Chinese?

**Language**:

- Mandarin (required)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



  • Kuala Lumpur, Malaysia EPOS GLOBAL SOLUTIONS SDN. BHD. Full time

    **Join EPOS: Empower Your Career as a Customer Experience Specialist** - Join a young vibrant and cheerful team! - All age groups are welcome - Multilingual (English and Chinese) is an advantage. **Benefits**: - Receive full training tailored to foster your role excellence. - Engage in a structured skills development program aimed at long-term career...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EPOS GLOBAL SOLUTIONS SDN. BHD. Full time

    JoinEPOS:Empower Your Career as a Customer Experience Specialist Join a young vibrant and cheerful team All age groups are welcome Multilingual (English and Chinese) is an advantage.Benefits: Receive full training tailored to foster your role excellence. Engage in a structured skills development program aimed at longterm career growth. Thrive in a dynamic,...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hisential Full time

    Looking to cement your career in the healthcare sector? Look no further. Hisential is in search of a passionate Customer Experience Specialist who is ready to elevate patient experiences in a fast paced environment.Position Overview:As a Customer Experience Associate, you will be the first point of contact for our valued customers. Your primary...


  • Kuala Lumpur, Malaysia Cuura Rent Full time

    The furniture shopping industry can shift with a snap of the fingers. We work hard to always stay on top of it because to us, mismatched décor can ruin a home, after paying lots of money for them. For people looking to create their perfect home, simply imagining what their room could look like is like herding cats. Impossible. That’s where you come...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Holafly Full time

    About HolaflyHolafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. We are a young and international team of over 300 people based worldwideSince 2018, we have helped thousands of travelers by providing global internet to more than 170 worldwide destinations.What are we looking for**Key responsibilities / day by...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cuura Rent Full time

    The furniture shopping industry can shift with a snap of the fingers. We work hard to always stay on top of it because to us, mismatched décor can ruin a home, after paying lots of money for them. For people looking to create their perfect home, simply imagining what their room could look like is like herding cats. Impossible.That's where you come inSo, as...

  • Thai Speaker

    2 months ago


    Kuala Lumpur, Malaysia Language Talent Solution Full time

    **Company Description** Language Talent Solutions Sdn Bhd is a company that believes in the power of talent beyond borders. They are dedicated to breaking down barriers and thinking beyond limitations to create globally competitive teams. Language Talent Solutions understands that skills matter more than passports and strives to bridge borders across the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time

    About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time

    About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Castlery Full time

    **Customer Experience Specialist** Castlery is looking for a **Customer Experience Specialist** to join our **Customer Experience Department.** The Customer Experience (CX) team bridges every touchpoint between Castlery and the customer, whether it's through a physical store, an online shopping cart or any other touch point where one interacts with...


  • Kuala Lumpur, Malaysia LTS Search Full time

    WE ARE HIRING CUSTOMER EXPERIENCE SPECIALIST! - Salary Range : RM 3,000 - RM 3,500 + KPI RM 500 - Working Days : 5 Working Days Monday - Friday, 2 Days Off - Working Hours : 8AM-5PM (24/7 Rotational Shift in the Future) - Working Location : Subang Jaya Roles & Responsibilities: - Ensures all customer inquiries/ issues/ complaints are resolved according to...


  • Kuala Lumpur, Malaysia EVA Global Full time

    **Join Us in Kuala Lumpur** **as a Dutch-Speaking Customer Experience Specialist!** **About the Role**: Hey there! Are you fluent in **English** **and passionate about providing stellar customer service and want to work from Kuala Lumpur? We're expanding our vibrant team in Malaga, Spain, and we want you! If you're a communication whiz and love the idea of...


  • Kuala Lumpur, Malaysia Holafly Full time

    **About Holafly** Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. ✈ We are a young and international team of over 300 people based worldwide! Since 2018, we have helped thousands of travelers by providing global internet to more than 170 worldwide destinations. **What are we looking for** **Key...


  • Kuala Lumpur, Malaysia Airbus Customer Services Sdn Bhd Full time

    You will be in charge of the operations and solutions management in the frame of Flight Hour and LRU Services. The Industrial solutions manager will work within a team of repair & transport/logistic solutions experts. The main aim of this team is to build and maintain the set-up for FHS repair & Transport supply chain. To maintain and improve this industrial...


  • Kuala Lumpur, Malaysia Hisential Full time

    Looking to cement your career in the healthcare sector? Look no further. Hisential is in search of a passionate Customer Experience Specialist who is ready to elevate patient experiences in a fast paced environment. Position Overview: As a Customer Experience Associate, you will be the first point of contact for our valued customers. Your primary...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    Kuala LumpurFull TimeAbout KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

    Kuala LumpurFull TimeAbout KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated...