Customer Experience Specialist
2 weeks ago
Designation: Customer Experience Specialist - Mandarin speaker
Location: Subang Jaya
Working hours: 9 AM - 6 PM (Daytime shift)
Working days: Monday to Friday (must be available for 24/7 rotational shift)
**Salary**: RM3,000 - RM3,500 + RM500 KPI allowance
**Requirements**:
- Fluent in English and Mandarin (both verbal and written)
- SPM and above
- Able to work in rotational shift
Job scope:
- Ensure the resolution of all customer inquiries and issues in accordance with company protocols.
- Identify and escalate complex issues to senior team members.
- Maintain a professional, empathetic, and positive approach when assisting customers.
- Accurately record customer interactions, transactions, comments, and complaints within the company's system.
- Collaborate with external vendors and service providers to implement booking modifications.
- Stay up-to-date with company procedures and processes.
- Share customer feedback with relevant departments to drive continuous improvement.
**Salary**: RM3,000.00 - RM3,500.00 per month
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you able to read and write in simplified and traditional Chinese?
**Language**:
- Mandarin (required)
Ability to Commute:
- Kuala Lumpur (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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