Customer Experience Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

TDCX Federal Territory of Kuala Lumpur, Malaysia is seeking a highly skilled Customer Experience Specialist to join our team.

  • As a key member of our customer support team, you will be responsible for providing exceptional support experience to customers via all relevant communication channels.
  • You will identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • The ideal candidate will ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • You will also provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Key Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • A minimum of 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • The successful candidate will have strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

We offer an attractive remuneration package, great perks, and performance incentives, as well as comprehensive medical, insurance, or social security coverage, world-class workspaces, engaging activities and recognition programs, strong learning and development plans, positive culture, flexible working arrangements, and coaching and mentoring by experts in your field.



  • Kuala Lumpur, Kuala Lumpur, Malaysia Jobs Xpert Brilliant Sdn Bhd Full time

    We are looking for a skilled Customer Experience Specialist to join our client's team in Kuala Lumpur.About the ClientOur client is a high-end Italian luxury fashion house label specializing in men's and women's ready-to-wear, accessories, glasses, cosmetics, and perfumes.Job Description:As a customer experience specialist, you will be responsible for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lendela Pte. Ltd. Full time

    About the RoleThis is an exciting opportunity for a skilled and enthusiastic professional to join our dynamic team as a Customer Success Specialist.In this role, you will be responsible for building and maintaining strong relationships with our customers, providing them with timely and effective support, and working closely with our internal teams to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HLA Full time

    We are looking for a highly motivated Customer Experience Specialist to join our team at HLA. In this role, you will be responsible for creating a welcoming and engaging store environment that exceeds customer expectations.Responsibilities:Provide personalized customer service and make product recommendations.Ensure store appearance and organization meet...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AECO Technologies (M) Sdn Bhd Full time

    Position SummaryWe are seeking a Customer Experience Specialist to join our team at KL East Mall, responsible for delivering outstanding customer experiences through excellent service and product knowledge.Main ResponsibilitiesEngage with customers, understanding their needs, and providing tailored solutions.Process service requests and offer post-sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    Job DescriptionWe are seeking a highly skilled Candidate Care Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to our global clients, ensuring that all candidate complaints are resolved in a timely and compliant manner.You will work closely with internal teams and clients to implement the best...


  • Kuala Lumpur, Kuala Lumpur, Malaysia adidas Full time

    Are you a customer-focused individual looking for a new challenge? We are seeking a Customer Experience Specialist to join our retail team at adidas. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Job Description:Provide personalized service to customers, identifying...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Isentia Full time

    Isentia Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaCustomer Experience SpecialistCustomer Experience Specialists work as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin & Relevance Support to both clients and AMT, which can include: working on client...


  • Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full time

    We are proud to be part of E2open, the connected supply chain platform that empowers global companies to transform their operations. As a Customer Experience Specialist, you will play a vital role in delivering high-quality support to our global customers.The ideal candidate will be highly adaptable, detail-oriented, organized, and possess excellent...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Isentia Full time

    Customer Experience Specialists work as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin & Relevance Support to both clients and AMT, which can include: working on client briefs, building search queries in Legacy, iSAMS, or Pulsar Platforms, investigating issues...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Isentia Full time

    Job OverviewIsentia is seeking a highly skilled Customer Experience Specialist to join its team. The successful candidate will provide exceptional customer service and support to clients, working closely with the broader Customer Experience Team to deliver best-in-class service.


  • Kuala Lumpur, Kuala Lumpur, Malaysia CARSON TECHNOLOGY SDN Full time

    This is an exciting opportunity to join CARSON TECHNOLOGY SDN as a Refining Customer Experience Specialist. The successful candidate will be responsible for refining service plans, maintaining customer data, and optimizing products.Competitive remuneration package: Up to RM6,000 (Basis Salary + Overtime + Benefits)Flexible working hours: Morning shift...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BrainHunters Full time

    **Job Description for Support Operations Specialist at BrainHunters** We are seeking a skilled and dedicated individual to join our team as a Support Operations Specialist. In this role, you will be responsible for providing exceptional customer service via chat, ensuring timely and effective resolution of customer issues. Key Responsibilities:Assist...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Pelago Full time

    Pelago OverviewAt Pelago, we are passionate about building great products that redefine the way travelers explore the world. Our team is comprised of diverse, empowered, inclusive, authentic, and open individuals who share the same values and strive towards a common goal.The Community Operations TeamWe are responsible for delivering best-in-class support and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full time

    Job DescriptionCustomer Connect Malaysia Sdn Bhd is seeking a highly motivated Inside Sales Representative to join our dynamic team in Kuala Lumpur. As an Inside Sales Specialist – Lead Generator, you will play a crucial role in our outbound sales efforts by qualifying potential leads and driving growth for Google's products and services.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full time

    As a senior telemarketing specialist, you'll be serving the regional telemarketing requirements for one of the top ASEAN Google Partners, focusing on spreading awareness on digital transformations and specializing in three main areas – Artificial Intelligence, Machine Learning and Cloud Infrastructure. Your role is crucial in driving sales efforts by...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    Job RequirementsWe are looking for a highly motivated and detail-oriented Technical Support Specialist to join our team. The ideal candidate will possess excellent communication skills, strong analytical abilities, and a keen eye for detail.Main ResponsibilitiesProviding technical support and troubleshooting services to customers.Collaborating with internal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Insider Full time

    About usWe are Insider, a B2B SaaS company driving growth for our clients worldwide.As a Technical Support Specialist, you will play a crucial role in the Partner Success Team that owns support processes with our partners using our products and services.Your primary responsibility will be to support seamless experiences for our partners. Your day-to-day...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionSutherland is seeking an attentive and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mamaway Trading (Malaysia) Sdn Bhd Full time

    Job OverviewWe are seeking a sales consultant to enrich customer experiences, recommend products, and maintain store appearance. The ideal candidate will have a positive attitude, cheerful personality, and willingness to take on challenges.Key ResponsibilitiesProvide exceptional customer service, actively understanding customers' needs, and making suitable...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Company DescriptionSutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionSutherland is seeking an...