L1 Help Desk

**Position: Help Desk Support** **Location: Malaysia** **Contract: 6+ Months Extendable** - L1 IT helpdesk support users based in Malaysia. - Resources should be fluent in Chinese language. - 24X7 Support window. - Should know some technical support, would be good. - Should have knowledge of ticketing in customer support. **Job Type**:...

Responsibilities - Provide 1st level hardware and software troubleshooting assistance over the phone or remotely - Log service tickets into the SITI’s Call Management System. If not resolved, escalate service ticket to appropriate support groups. Required skills & Experience - Excellent command of the English Language both written and verbal (Other...

**Job details**: Posted 23 April 2024 SalaryRM3900 - RM4800 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference272898_1713851456 **L1 Service Desk** This position will be a part of a newly formed team in Malaysia for an MNC company from Hong Kong. In this position you will be responsible to help the clients...

Responsibilities Provide 1st level hardware and software troubleshooting assistance over the phone or remotely Log service tickets into the SITI's Call Management System. If not resolved, escalate service ticket to appropriate support groups.Required skills & Experience Excellent command of the English Language both written and verbal (Other languages like...

Troubleshoot the issues as much as possible. Escalate it to internal engineers (second tier)or partner vender if the issue is complicated, difficult to solve.Issues are IT solutions specializing in Network / Server / PC. Go onsite to customers to troubleshoot problems. Manage trouble ticket and keep track the progress. Update all stakeholders including the...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

**Requirement**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Customer...

Kuala Lumpur, Malaysia - Tech Hiring - 3065082 **Job Description**: **Service Desk Support L1** Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) - As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. -...

Position: IT Support - L1 Service DeskRequired:years of experience in supporting enterprise technologies or equivalent Customer service experience- intermediate knowledge skills of L1 service desk support/ L1 Technical Support Microsoft Office Apps, Snow ticketing tools Education Level Diploma or higher or equivalent experience Strong English and Mandarin...

Overview: STATEMENT: The GBS Account and Client Management Help Desk Agent, as part of the Thrive China hiring plan, will manage a customer-focused Help Desk offering top-quality front-line support to employees, external and internal customers related to GBS Finance and Human Resources functions. This transition is in line with the recent decision to move...

We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team.The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the...

Kuala Lumpur, Malaysia Tech HiringJob Description:Service Desk Support L1Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. Langauage preferred: Thai speaker...

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

**As a first-level (L1) support technician**: **Working Hours - Monday to Friday (7.00am - 10.00pm) in 9 hours shift & Saturday half day (7am -1pm). Working days shall be a total of 5.5 days excluding Sunday & public holidays.** - Answering all incoming calls promptly. - Returning missed calls promptly. - Communicating politely and using appropriate...

We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the...

**Requirements** - **Available to join on 9 July 2024**: - Any experience or education that related in IT related field - Available to working in **24 hours** rotational shift - **Fresh graduate** with **basic IT** related field are welcome - Extensive experience working with different operating systems including Windows and Mac OS - Comfortable working in...

**Requirements** - **Immediate joiner**: - Any experience or education that related in IT related field - Available to working in **24 hours** rotational shift - **Fresh graduate** with **basic IT** related field are welcome - Extensive experience working with different operating systems including Windows and Mac OS - Comfortable working in and assisting...

**Job Title**: PE - Service desk - Cantonese **Job Location**: KL, Malaysia **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications - Ticket creation/Categorization / Prioritization - Ticket escalation to respective Support Group -...

**Requirements** - **Available to join on 9 July 2024**: - Any experience or education that related in IT related field - Available to working in **24 hours** rotational shift - **Fresh graduate** with **basic IT** related field are welcome - Extensive experience working with different operating systems including Windows and Mac OS - Comfortable working in...