L1 Service Desk Support

1 week ago

Kuala Lumpur, Malaysia ASW Full time

**The Opportunity**
An exciting Service Desk role has become available at one of Australia's most respected global insurance companies. Our client is growing their team of Deskside Support Technicians.

You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main objectives is to work independently using roles & features in a Microsoft environment such as mailbox management in Exchange, Office 365 & user management in the active directory. You will report to the Service Desk Manager and work closely with other team members.
- **Location**: The Gardens North Tower (next to Mid Valley).
- **Working hours**: 24/7 rotating shift including weekends.
- **Arrangement**: Onsite for the first month. Thereafter, hybrid.

**Key Responsibilities**
- Resolve as many user-reported problems as expertise permits using available tools and strictly following procedures and policies for the handling of support cases.
- Courteously obtain and convey concise problem information for external and internal service personnel.
- Provide accurate and timely logging of incidents and resolution in ITSM (HEAT)
- Escalate problems as appropriate following Service Desk procedures.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
- Maintain communications with customers during the problem resolution process.
- Responsible using an elevated administrative access on any of the IT System.

**Skills, Experience & Qualifications**
- Good standing attendance record, no written warning, and/or has not been enrolled in a Performance Improvement Plan for at least 1 year.
- Must be a graduate of Information Technology / Computer Science / similar course.
- Excellent communication in English: verbal and written.
- Excellent analytical skills and structured approach to problem solving.
- Willing to work in a 24/7 shifting schedule including weekends and holidays
- Active Directory and Azure AD
- Microsoft 365 Admin Center / Microsoft Entra
- Exchange Online and On-premises
- SharePoint Online
- Microsoft Teams
- Citrix
- MS Windows 10 / 11
- Internet browsers
- File backup and restoration
- VPN (ZScaler)

**ASW Offers**
- We are experts in international partnerships. This means that you will be a trusted member of the ASW family, and get access to our excellent benefits, plus you also get to work directly with one of our clients.
- In our unique English-speaking environment, you can practice and enhance your English with peers and international client teams based in Australia, UK, US or NZ.
- Get global access to Learning and development programs.
- Great work-life balance.
- Competitive remuneration.
- Excellent medical benefits.
- Great Paid Leave entitlements.
- Company parties/events, future travel opportunities, and other exciting activities.
- Ongoing career opportunities.

Pay: RM3,800.00 - RM5,200.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Can you work in The Gardens North Tower office on a 24/7 shift?
- How much is your expected salary?
- How long is your notice period?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT Service Desk: 2 years (required)

  • L1 Service Desk

    2 weeks ago

    Kuala Lumpur, Malaysia Ambition Full time

    **Job details**: Posted 23 April 2024 SalaryRM3900 - RM4800 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference272898_1713851456 **L1 Service Desk** This position will be a part of a newly formed team in Malaysia for an MNC company from Hong Kong. In this position you will be responsible to help the clients...

  • Service Desk

    4 weeks ago

    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    **Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

  • Service Desk Analyst

    1 week ago

    Kuala Lumpur, Malaysia Wipro Limited Full time

    Kuala Lumpur, Malaysia - Tech Hiring - 3065082 **Job Description**: **Service Desk Support L1** Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) - As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. -...

  • Service Desk

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    Position: IT Support - L1 Service DeskRequired:years of experience in supporting enterprise technologies or equivalent Customer service experience- intermediate knowledge skills of L1 service desk support/ L1 Technical Support Microsoft Office Apps, Snow ticketing tools Education Level Diploma or higher or equivalent experience Strong English and Mandarin...

  • Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Limited Full time

    Kuala Lumpur, Malaysia Tech HiringJob Description:Service Desk Support L1Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. Langauage preferred: Thai speaker...

  • L1 Service Desk

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team.The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the...

  • Pe - Service Desk - Cantonese

    7 days ago

    Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    **Job Title**: PE - Service desk - Cantonese **Job Location**: KL, Malaysia **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications - Ticket creation/Categorization / Prioritization - Ticket escalation to respective Support Group -...

  • Pe - Service Desk - Cantonese

    6 days ago

    Kuala Lumpur, Malaysia Cognizant Full time

    **Job Title**:PE - Service desk - Cantonese **Job Location**:KL, Malaysia **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications - Ticket creation/Categorization / Prioritization - Ticket escalation to respective Support Group - Incident...

  • Help Desk Support

    3 weeks ago

    Kuala Lumpur, Malaysia Panasia Full time

    **Position: Help Desk Support** **Location: Malaysia** **Contract: 6+ Months Extendable** - L1 IT helpdesk support users based in Malaysia. - Resources should be fluent in Chinese language. - 24X7 Support window. - Should know some technical support, would be good. - Should have knowledge of ticketing in customer support. **Job Type**:...

  • L1 Service Desk Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ASW Full time

    The OpportunityAn exciting Service Desk role has become available at one of Australia's most respected global insurance companies. Our client is growing their team of Deskside Support Technicians.You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...

  • L1 Service Desk

    2 weeks ago

    Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the...

  • L1 - IT Helpdesk Support

    1 week ago

    Kuala Lumpur, Malaysia Esync Software Services Sdn Bhd Full time

    **As a first-level (L1) support technician**: **Working Hours - Monday to Friday (7.00am - 10.00pm) in 9 hours shift & Saturday half day (7am -1pm). Working days shall be a total of 5.5 days excluding Sunday & public holidays.** - Answering all incoming calls promptly. - Returning missed calls promptly. - Communicating politely and using appropriate...

  • Service Desk Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia amIT Global Solutions Sdn Bhd Full time

    Service Desk Analyst Duration : 6 Months extandable contract (will convert to permanent after one year or before as per performance) Duration : Direct Contract with Client, Salary+ Client benefits Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications -...

  • PE - Service desk - Cantonese

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

  • PE - Service desk - Cantonese

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

  • Pe - Service Desk - Cantonese

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    Job Title:PE - Service desk - CantoneseJob Location:KL, MalaysiaJob Summary:Providing technical first level support for multiple projects. Receiving end user calls Provide first level resolutions for EUC and Business Applications Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery for...

  • Pe - Service Desk - Cantonese

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects. Receiving end user calls Provide first level resolutions for EUC and Business Applications Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery...

  • Service Desk Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia Cognizant Full time

    Service Desk Specialist (Japanese Language) Do you have Technical Support experience, and are you seeking a new full-time job? Cognizant is recruiting a Technical Support Analyst, and the role comes with an attractive salary and a benefits package. As an IT Troubleshooting Troubleshooter, you will handle end-user voice calls in Japanese. You will also...

  • IT Help Desk

    2 weeks ago

    Kuala Lumpur, Malaysia amIT Global Solutions Sdn Bhd Full time

    Responsibilities - Provide 1st level hardware and software troubleshooting assistance over the phone or remotely - Log service tickets into the SITI’s Call Management System. If not resolved, escalate service ticket to appropriate support groups. Required skills & Experience - Excellent command of the English Language both written and verbal (Other...

  • L1 Application Support

    2 weeks ago

    Kuala Lumpur, Malaysia Avensys Consulting Full time

    Job Title L1 Application Support Duration: 0-12 month(s) Primary Skill Application Programming Budget : 3K Description/Comment: -English & Mandarin (Traditional Chinese preferred, but open to Simplified Chinese too) - Bachelor’s Degree any field - Ability to communicate technical concepts clearly and effectively in English and Mandarin. - Work...