L1 Technical Support

_Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...

_Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...

Job Title L1 Application Support Duration: 0-12 month(s) Primary Skill Application Programming Budget : 3K Description/Comment: -English & Mandarin (Traditional Chinese preferred, but open to Simplified Chinese too) - Bachelor’s Degree any field - Ability to communicate technical concepts clearly and effectively in English and Mandarin. - Work...

Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

**Responsibilities**: - Resolve help desk issues including troubleshooting hardware and software issues. - Develop and documents checklists as knowledge for stake holders reference. - Recommend procedures and controls for problem prevention. - Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. - Provide L1 & L2...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...

**Responsibilities** - Required to be the point of escalation for Support Tier 1 - Responsible to assist customers in finding existing and missing content. - Coordinate to troubleshoot software issues using remote assistance software - Coordinate to troubleshoot hardware and satellite issues over the phone - Create and escalate tickets to internal...

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

ACR Tier 1 functions and responsibilities (not limited) Perform log & route [to Tier 2 or Resolver Team(s)] Server and network monitoring SOC monitoring Perform 1st level troubleshooting on EUC/Server/Network Basic POS troubleshooting Application troubleshooting Record and manage all issues in Service Management System Broadcast notification Zscaler L1...

**As a first-level (L1) support technician**: **Working Hours - Monday to Friday (7.00am - 10.00pm) in 9 hours shift & Saturday half day (7am -1pm). Working days shall be a total of 5.5 days excluding Sunday & public holidays.** - Answering all incoming calls promptly. - Returning missed calls promptly. - Communicating politely and using appropriate...

The Technical Assistant is responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Experience...

Responsibilities Required to be the point of escalation for Support Tier Responsible to assist customers in finding existing and missing content. Coordinate to troubleshoot software issues using remote assistance software Coordinate to troubleshoot hardware and satellite issues over the phone Create and escalate tickets to internal departments to report...

**Role: Technical Specialist** **Location: Shah Alam, Selangor, Malaysia** **Contract - 12 Months** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems - Design...

**Job details**: Posted 23 April 2024 SalaryRM3900 - RM4800 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference272898_1713851456 **L1 Service Desk** This position will be a part of a newly formed team in Malaysia for an MNC company from Hong Kong. In this position you will be responsible to help the clients...

Depending on individual's experience and abilities, we are looking to fill various positions in this role (L1 Customer Support or L2 Application Support).WHAT YOU WILL DO:Manage ticketing tasks such as organizing, updating, following up, and assigning tickets to the appropriate support team members or departments.Assist with support-related issues in terms...

Depending on individual's experience and abilities, we are looking to fill various positions in this role (L1 Customer Support or L2 Application Support).WHAT YOU WILL DO:Manage ticketing tasks such as organizing, updating, following up, and assigning tickets to the appropriate support team members or departments.Assist with support-related issues in terms...

Responsibilities For L2 Technical Support: Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the lifecycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3...

**VA Global is hiring EV chargers 2.Lvl Technical Support Agents** **POSITION OVERVIEW** We are now looking for passionate 2. Lvl Technical Support Agents to join our global team. In this position you will be responsible for the operation of different electric car charger hardware by following standard pre-established procedures. You will be responsible...

Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) **Application Services** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - To thoroughly understand the system design, user requirement and provide impact analysis feedback for any potential...

**Position: Help Desk Support** **Location: Malaysia** **Contract: 6+ Months Extendable** - L1 IT helpdesk support users based in Malaysia. - Resources should be fluent in Chinese language. - 24X7 Support window. - Should know some technical support, would be good. - Should have knowledge of ticketing in customer support. **Job Type**:...