L1 Support

3 months ago

Kuala Lumpur, Malaysia NCR Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Summary

Job Responsibilities
- Primary role is to coordinate and provide services in a profitable environment that supports our values and the business as a whole
- Isolate problems and create resolution plans; Log problem resolution and maintain databases
- Works directly with the customer, internal stakeholders to understand the problem and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems

Qualifications & Requirements
- Open to fresh graduate with background on network or engineering
- Experience on Software Engineer field, Technical Support or similar experience in Retail industry would be an added advantage
- Good knowledge on POS (Point of Sale) or SCO (Self Check-Out) system would be an added advantage
- Good interpersonal and communication skills, verbal and written as well as listening skills; Able to communicate with overseas customers
- Strong technical background
- Good analytical and problem solving skills
- Ability to create and read batch scripting, read logs, database management would be an added advantage
- Ability to do SQL Queries and create script would be an added advantage

Desired Attributes
- Pleasant and enthusiasm in customer engagement
- Good listener with planning, coordinating and resolving skills
- Able to perform shift work, day and night shift. Comfortable with shift rotation
- Able to work on weekend and public holidays

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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