L2 Support
5 months ago
### Job Description: L2 Technical Support
**Responsibilities**:
- Diagnose issues using logs, knowledge base, and support sources (covering front and backend).
- Manage the life-cycle of help desk incidents.
- Resolve issues based on support documents/knowledge base, particularly for system configurations and restarts.
- Escalate to L3 support when necessary or fix issues through code changes.
- Maintain the knowledge base.
- Guide customer support teams on troubleshooting and clarifying issues.
- Review information and training for L1 support.
- Support disaster recovery activities.
- Continuously learn new technologies to meet team requirements.
**Requirements**:
- Minimum 3 years’ experience in L2 support and production issue resolution.
- Preferred experience in Banking, Payments, or Lifestyle Apps domains.
**Technical Skills**:
- Essential:
- MAE, SME, RMBP Regional, BTS - Spring Boot
- M2U MY, M2U Regional, M2U biz - Spring Boot, Struts, or Java Web technologies (JSP, Servlets)
- MBPNS, MDIP, QRMS, SSL - Node.js
- Nice to have: Grafana, Prometheus, Dynatrace, ELK
**Soft Skills**:
- Quick learner of company products.
- Relevant technical knowledge for effective L2 support.
- Good communication and documentation skills.
- Team player with a positive attitude.
Pay: RM5,000.00 - RM15,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
-
L2 Technical Support
6 months ago
Kuala Lumpur, Malaysia JP Caliber Full time**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...
-
L1 and L2 Support
5 months ago
Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full timeExperience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...
-
L2 Support Agent
5 months ago
Kuala Lumpur, Malaysia FPT SOFTWARE MALAYSIA SDN BHD Full timeProvide L2 support to resolve any system-related issues. Manages all assigned Incident & Change Requests and deliver according to the target resolution time provides its IT services and solutions with the highest quality and service excellence, which have been the key differentiator among its peers. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM...
-
L2 IT Support
6 months ago
Kuala Lumpur, Malaysia AMK TECHNOLOGY SDN BHD Full timeKindly refer below: **Position: L2 IT Onsite Support** **Contract: Part-time - Work only 2 times per week** **Location: Malaysia Kuala Lumpur - TSLAW Tower, No. 39, Jalan Kamuning, Pinggiran TRX** **Part-time - Work only 2 times per week (Monday and Tuesday 9am to 6pm)** **Salary: RM450/day** Essential Responsibilities and Duties: - Provides...
-
L2 Desktop Support
5 months ago
Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time**Position: - L2 Desktop Support** **Duration: 1 year contract** **Working days: 2 days a week** **Salary: RM400 per day***: RM3200 per month** **Job Responsibilities: - ** - Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues - Replacement of hardware parts to resolve issues - Effective...
-
Senior Support Specialist L2/L3
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeJob Title: Senior Support Specialist L2/L3At Oxydata Software, we are seeking a highly skilled Senior Support Specialist L2/L3 to join our team. This role will be responsible for providing technical support and troubleshooting expertise on Informatica, Teradata, and Hadoop platforms.Key Responsibilities:Provide technical support and troubleshooting expertise...
-
L2/l3 Support
3 months ago
Kuala Lumpur, Malaysia Arashs Technology Sdn Bhd Full time**JOB HIGHLIGHTS** Local Malaysian only. 5-day work week with a hybrid working arrangement. Excellent growth and career advancement opportunities. Competitive remuneration package. Great MNC (energy sector) working culture. **RESPONSIBILITIES** **(1) Technical Support** ✍ Provide L2 or L3 support to users experiencing software issues. ✍...
-
SAP Fico L2 Support
5 months ago
Kuala Lumpur, Malaysia Purple Drive Technologies Full timeJob Title: SAP FICO L2 Support Experience: 4-12 Years Location: Kuala Lumpur **Desired Competencies (Technical/Behavioral Competency)Must-Have** - 4-6 years of experience in SAP Finance and Controlling areas proven by SAP certificates, including the following sub-modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets...
-
Technical Support L2
5 months ago
Kuala Lumpur, Malaysia Infosight consulting Full time**Responsibilities**: - Handling customer calls with English and Mandarin clients - Working in virtual teams distributed globally. - Working with desperate and demanding client groups. - Providing technical support on windows/ Linux based env. **Requirements**: - Mandarin language proficiency mandatory. - Experience of Managed File Transfer products...
-
Support Engineer
1 month ago
Kuala Lumpur, Malaysia JP Caliber Full time 7,000 - 9,000Requirements: L2 Support - Core & Cards - Core & Cards Support EngineerPlatform/Product: MainframeServer/Database: Oracle/MSSQL/MYSQLLanguage: SQL & Shell ScriptingOS: Unix/LinuxOthers: Mandatory: Experienced working iin L2 supportWilling to work 24x7 on-call supportExperience in supporting mainframe with carlink experienceYears of Experience: L3 (6-9...
-
Mainframe Support
6 months ago
Kuala Lumpur, Malaysia AMK Full timeMainframe Oracle/MSSQL/MYSQL SQL & Shell Scripting Unix/Linux Mandatory to have: - Experienced working in L2 support - Willing to work 24x7 on-call support - **Experience in supporting mainframe with Cardlink experience** **Salary**: RM9,000.00 - RM13,000.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday
-
IT Analyst
5 months ago
Kuala Lumpur, Malaysia SOFTENGER Full timeGreetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...
-
Application Support
5 months ago
Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full timeexperience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Type**: Contract Contract length: 12 months **Salary**: RM2,370.05 - RM7,000.00 per month **Benefits**: - Health insurance - Professional development Schedule: - Monday to Friday
-
Trade Finance Application Support
6 months ago
Kuala Lumpur, Malaysia Propitious Technologies (M) Sdn. Bhd. Full timePOSITION GENERAL DUTIES AND TASKS: Core Skills: WebLogic/WebSphere Windows/UNIX/Linux Oracle SQL **Skillset** Application Technical Support on Java and Oracle Database. Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments. Hands-on experience on Windows and Unix scripting. Knowledge in Banking IT environment will be a...
-
L3 Core Banking
5 months ago
Kuala Lumpur, Malaysia Unison Consulting Pte Ltd Full timeMust have: As400- Silverlake / l2 support (minimum), to work in shifts as400,RPG, unix/linux, oracle or sql / shell scripting. Core banking or card (Credit card / debit card) exp - Bachelor’s degree of Computer Science or Engineering - Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service...
-
Application Maintanence
2 months ago
Kuala Lumpur, Malaysia Rapsys Technologies Full timeL2 (3-5 years) Role: Application Maintenance/ Production Support (L3) Type of Work - L3 support Mandatory: *Language - Mandatory - Java Springboot - RHEL (or other equivalent Linux distro like SUSE Linux) - Experience 1. Prior experience in banking 2. Shell Scripting 3. Unix/Linux - Nice to have: 1. Application Servers: Oracle Weblogic, JBoss 2. Web...
-
L2 Technical Support
5 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Synopsis Sdn Bnd Full timeResponsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...
-
L3 Support Developer
2 months ago
Kuala Lumpur, Malaysia Mindgraph Solutions Sdn Bhd Full time**Responsibilities**: **Incident Management** - Resolve complex technical issues escalated from L1 and L2 support teams. - Conduct root cause analysis to prevent recurring issues. **Troubleshooting** - Collaborate with development teams to address software bugs and enhance performance. **System Maintenance**: - Manage and optimize database performance and...
-
IT Helpdesk Support
5 months ago
Kuala Lumpur, Malaysia ADVGE Holdings Sdn Bhd Full timea. Providing IT-managed desktop support services including timely resolution of IT desktop related incidents. b. Perform 1st level line IT support and troubleshooting services (for notebook, desktop, telecommunications and network services related problems) to CLIENT. c. To be the key team to centralize all general call logging, status...
-
IT Helpdesk Support
5 months ago
Kuala Lumpur, Malaysia ADVGE Holdings Sdn Bhd Full time**Company Overview** ADVGE is one of the fastest growing holding companies in Malaysia that offers a set of services and solutions in various fields to our customers. We are a technology company and specializing providing the latest technological solutions to our client. The group also provide services in cleaning and engineering works by being G7...