L2 Support

4 months ago


Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full time

### Job Description: L2 Technical Support

**Responsibilities**:

- Diagnose issues using logs, knowledge base, and support sources (covering front and backend).
- Manage the life-cycle of help desk incidents.
- Resolve issues based on support documents/knowledge base, particularly for system configurations and restarts.
- Escalate to L3 support when necessary or fix issues through code changes.
- Maintain the knowledge base.
- Guide customer support teams on troubleshooting and clarifying issues.
- Review information and training for L1 support.
- Support disaster recovery activities.
- Continuously learn new technologies to meet team requirements.

**Requirements**:

- Minimum 3 years’ experience in L2 support and production issue resolution.
- Preferred experience in Banking, Payments, or Lifestyle Apps domains.

**Technical Skills**:

- Essential:

- MAE, SME, RMBP Regional, BTS - Spring Boot
- M2U MY, M2U Regional, M2U biz - Spring Boot, Struts, or Java Web technologies (JSP, Servlets)
- MBPNS, MDIP, QRMS, SSL - Node.js
- Nice to have: Grafana, Prometheus, Dynatrace, ELK

**Soft Skills**:

- Quick learner of company products.
- Relevant technical knowledge for effective L2 support.
- Good communication and documentation skills.
- Team player with a positive attitude.

Pay: RM5,000.00 - RM15,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift


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