L2 IT Support

### Job Description: L2 Technical Support **Responsibilities**: - Diagnose issues using logs, knowledge base, and support sources (covering front and backend). - Manage the life-cycle of help desk incidents. - Resolve issues based on support documents/knowledge base, particularly for system configurations and restarts. - Escalate to L3 support when...

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

Provide L2 support to resolve any system-related issues. Manages all assigned Incident & Change Requests and deliver according to the target resolution time provides its IT services and solutions with the highest quality and service excellence, which have been the key differentiator among its peers. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM...

**Position: - L2 Desktop Support** **Duration: 1 year contract** **Working days: 2 days a week** **Salary: RM400 per day***: RM3200 per month** **Job Responsibilities: - ** - Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues - Replacement of hardware parts to resolve issues - Effective...

**JOB HIGHLIGHTS** Local Malaysian only. 5-day work week with a hybrid working arrangement. Excellent growth and career advancement opportunities. Competitive remuneration package. Great MNC (energy sector) working culture. **RESPONSIBILITIES** **(1) Technical Support** ✍ Provide L2 or L3 support to users experiencing software issues. ✍...

**MandatorySkills**: Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SPMobility, and optical. Technical experience in IPNetworking, experience with Cisco Routing products such as ASR 9K, ASR9xx, orNCS.Experience and knowledge of Industry standardRouting protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS,Basics of...

Job Title: SAP FICO L2 Support Experience: 4-12 Years Location: Kuala Lumpur **Desired Competencies (Technical/Behavioral Competency)Must-Have** - 4-6 years of experience in SAP Finance and Controlling areas proven by SAP certificates, including the following sub-modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets...

Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Experience in MAC.** **Functions include**: - Windows 7-10, Microsoft...

**Mandatory Skills**: - Hands on experience on Datacenter Networking (Nexus 3000, 9300), UCS-B System/Other issues and Storage Networking. - Hands on experience on SV (Server Virtualization), DCRS, DC Software, ACI and Storage. - Knowledge on SWITCHING Technologies like STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP,VLAN Knowledge of Cisco switching Platforms...

Mainframe Oracle/MSSQL/MYSQL SQL & Shell Scripting Unix/Linux Mandatory to have: - Experienced working in L2 support - Willing to work 24x7 on-call support - **Experience in supporting mainframe with Cardlink experience** **Salary**: RM9,000.00 - RM13,000.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday

Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Type**: Contract Contract length: 12 months **Salary**: RM2,370.05 - RM7,000.00 per month **Benefits**: - Health insurance - Professional development Schedule: - Monday to Friday

POSITION GENERAL DUTIES AND TASKS: Core Skills: WebLogic/WebSphere Windows/UNIX/Linux Oracle SQL **Skillset** Application Technical Support on Java and Oracle Database. Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments. Hands-on experience on Windows and Unix scripting. Knowledge in Banking IT environment will be a...

Must have: As400- Silverlake / l2 support (minimum), to work in shifts as400,RPG, unix/linux, oracle or sql / shell scripting. Core banking or card (Credit card / debit card) exp - Bachelor’s degree of Computer Science or Engineering - Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service...

Job Title : Developer Budget - MYR 12,000 - MYR 13,000 Location - Kula lumpur, Malaysia Experience - 3-5 Years Domain : Core banking Experience : L2 (3-5 years) Type of work : Change Request Platform : Silverlake Customer (BWC) Server/ Database : AS400/DB2 Language : RPG OS : As400 Pay: Up to RM13,000.00 per month Ability to Relocate: - Kuala...

Domain - Cards Experience - L2 (3-5 years) Skills - Mandatory: 1. J2EE, Apache / Jboss / Weblogic / IBM Websphere, IBM MQ 2. Java Developer with experience on deployment support with experience in Banking projects, preferably Loyalty, Banking Portal, 3D Secure platform Type of work - Change Request Platform / Product - Open System (LINUX / UNIX) Nice to...

L2 (3-5 years) Role: Application Maintenance/ Production Support (L3) Type of Work - L3 support Mandatory: *Language - Mandatory - Java Springboot - RHEL (or other equivalent Linux distro like SUSE Linux) - Experience 1. Prior experience in banking 2. Shell Scripting 3. Unix/Linux - Nice to have: 1. Application Servers: Oracle Weblogic, JBoss 2. Web...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...

**Responsibilities**: **Incident Management** - Resolve complex technical issues escalated from L1 and L2 support teams. - Conduct root cause analysis to prevent recurring issues. **Troubleshooting** - Collaborate with development teams to address software bugs and enhance performance. **System Maintenance**: - Manage and optimize database performance and...