L2 Desktop Support
5 months ago
**Position:
- L2 Desktop Support**
**Duration: 1 year contract**
**Working days: 2 days a week**
**Salary: RM400 per day***: RM3200 per month**
**Job Responsibilities:
- **
- Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues
- Replacement of hardware parts to resolve issues
- Effective escalation of complex issues to next level for assistance in a timely manner
- Provide accurate and timely documentation in IT Service Management Tool.
- Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and basic software.
- Proactive update and follow up to end users
- Coordination and liaison with customer or other support teams
- Focus on SLA and resolution process
- Maintain a high level of customer satisfaction
- Guide end user on required applicable tasks
- Timely status updates to close open work orders
- Administrative tasks when required
- Other ad hoc task as assigned
**Job Requirements**:
- Diploma / Degree in IT or higher qualification.
- Computer troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Installation
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
Advanced technical abilities including solid troubleshooting skills
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM3,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
-
Desktop Support
5 months ago
Kuala Lumpur, Malaysia Total IT Global Full timeDesktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Experience in MAC.** **Functions include**: - Windows 7-10, Microsoft...
-
L2 Support
5 months ago
Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full time### Job Description: L2 Technical Support **Responsibilities**: - Diagnose issues using logs, knowledge base, and support sources (covering front and backend). - Manage the life-cycle of help desk incidents. - Resolve issues based on support documents/knowledge base, particularly for system configurations and restarts. - Escalate to L3 support when...
-
Desktop Support
2 months ago
Kuala Lumpur, Malaysia Abhidi Solution Full time**Job Description: Desktop Support Specialist** **Location: Penang, Malaysia** **Employment Type: Contract** **Key Responsibilities**: Provide technical support for Windows desktop systems, including hardware and software troubleshooting. Respond to and resolve support tickets in a timely manner, adhering to service level agreements (SLAs). Install,...
-
Desktop Support
5 months ago
Kuala Lumpur, Malaysia Techtiera Sdn Bhd Full time**General** **Responsibilities: - ** - Provide 2nd and 3rd level support for Desktops/Laptops for Branches Nationwide - Perform 2nd and 3rd level support for Windows OS, MS Office, Lotus Notes, Active Directory - Perform system recovery/restoration upon system corruption or replacement of hard disk - Perform refresh program for Personal computers, laptops...
-
L2 Technical Support
6 months ago
Kuala Lumpur, Malaysia JP Caliber Full time**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...
-
Desktop Support
5 months ago
Kuala Lumpur, Malaysia Total IT Global Full time**Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills - Willing to work off-hours and weekends when required for projects or emergency...
-
IT Technical Support
5 months ago
Kuala Lumpur, Malaysia International Medical University - IMU Full time**Responsibilities**: - Resolve help desk issues including troubleshooting hardware and software issues. - Develop and documents checklists as knowledge for stake holders reference. - Recommend procedures and controls for problem prevention. - Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. - Provide L1 & L2...
-
L1 and L2 Support
5 months ago
Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full timeExperience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...
-
L2 Support Agent
5 months ago
Kuala Lumpur, Malaysia FPT SOFTWARE MALAYSIA SDN BHD Full timeProvide L2 support to resolve any system-related issues. Manages all assigned Incident & Change Requests and deliver according to the target resolution time provides its IT services and solutions with the highest quality and service excellence, which have been the key differentiator among its peers. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM...
-
Desktop Support Specialist
7 months ago
Kuala Lumpur, Malaysia Pickles Asia Sdn Bhd Full time**Job description**: - Identify and diagnose issues and problems. - Categorize and record reported queries and provide solutions. - Ensure end-to-end service delivery for digital workplace devices and their enablement. - Advise users on the appropriate course of action. - Monitor issues from start to resolution. - Escalate, if needed, unresolved problems to...
-
Desktop Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full timeWe are seeking a highly skilled Desktop Support Specialist to join our dynamic team at Cartrack. The successful candidate will be responsible for ensuring the optimal functioning of our IT infrastructure, providing top-notch support to end-users, and maintaining a high level of customer satisfaction.Main Responsibilities:Proactively maintain branch...
-
IT Helpdesk Support
5 months ago
Kuala Lumpur, Malaysia ADVGE Holdings Sdn Bhd Full timea. Providing IT-managed desktop support services including timely resolution of IT desktop related incidents. b. Perform 1st level line IT support and troubleshooting services (for notebook, desktop, telecommunications and network services related problems) to CLIENT. c. To be the key team to centralize all general call logging, status...
-
Desktop Infra Tech Support
2 months ago
Kuala Lumpur, Malaysia Rapsys Technologies Full timeProvide technical support for the resolution of customer IT problems, incidents, issues, requests, and queries. Ability to read, write, and speak in Bahasa Malaysia and English as part of the job requirement. Liaise with other support teams or product teams as required to resolve requests/issues on time and follow up with 3rd party software vendors and...
-
L2 IT Support
6 months ago
Kuala Lumpur, Malaysia AMK TECHNOLOGY SDN BHD Full timeKindly refer below: **Position: L2 IT Onsite Support** **Contract: Part-time - Work only 2 times per week** **Location: Malaysia Kuala Lumpur - TSLAW Tower, No. 39, Jalan Kamuning, Pinggiran TRX** **Part-time - Work only 2 times per week (Monday and Tuesday 9am to 6pm)** **Salary: RM450/day** Essential Responsibilities and Duties: - Provides...
-
Senior Support Specialist L2/L3
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeJob Title: Senior Support Specialist L2/L3We are seeking a highly skilled Senior Support Specialist L2/L3 to join our team at Oxydata Software. As a key member of our support team, you will be responsible for providing technical support and troubleshooting expertise to our customers.Key Responsibilities:Provide technical support and troubleshooting expertise...
-
Senior Support Specialist L2/L3
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeJob Title: Senior Support Specialist L2/L3At Oxydata Software, we are seeking a highly skilled Senior Support Specialist L2/L3 to join our team. This role will be responsible for providing technical support and troubleshooting expertise on Informatica, Teradata, and Hadoop platforms.Key Responsibilities:Provide technical support and troubleshooting expertise...
-
IT Helpdesk Support
5 months ago
Kuala Lumpur, Malaysia ADVGE Holdings Sdn Bhd Full time**Company Overview** ADVGE is one of the fastest growing holding companies in Malaysia that offers a set of services and solutions in various fields to our customers. We are a technology company and specializing providing the latest technological solutions to our client. The group also provide services in cleaning and engineering works by being G7...
-
L2/l3 Support
3 months ago
Kuala Lumpur, Malaysia Arashs Technology Sdn Bhd Full time**JOB HIGHLIGHTS** Local Malaysian only. 5-day work week with a hybrid working arrangement. Excellent growth and career advancement opportunities. Competitive remuneration package. Great MNC (energy sector) working culture. **RESPONSIBILITIES** **(1) Technical Support** ✍ Provide L2 or L3 support to users experiencing software issues. ✍...
-
SAP Fico L2 Support
5 months ago
Kuala Lumpur, Malaysia Purple Drive Technologies Full timeJob Title: SAP FICO L2 Support Experience: 4-12 Years Location: Kuala Lumpur **Desired Competencies (Technical/Behavioral Competency)Must-Have** - 4-6 years of experience in SAP Finance and Controlling areas proven by SAP certificates, including the following sub-modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets...
-
Desktop Support Officer(Part-time)
5 months ago
Kuala Lumpur, Malaysia Axiom Technologies Full timeWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...