L2 Desktop Support

4 months ago


Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

**Position:

- L2 Desktop Support**
**Duration: 1 year contract**
**Working days: 2 days a week**

**Salary: RM400 per day***: RM3200 per month**

**Job Responsibilities:

- **
- Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues
- Replacement of hardware parts to resolve issues
- Effective escalation of complex issues to next level for assistance in a timely manner
- Provide accurate and timely documentation in IT Service Management Tool.
- Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and basic software.
- Proactive update and follow up to end users
- Coordination and liaison with customer or other support teams
- Focus on SLA and resolution process
- Maintain a high level of customer satisfaction
- Guide end user on required applicable tasks
- Timely status updates to close open work orders
- Administrative tasks when required
- Other ad hoc task as assigned

**Job Requirements**:

- Diploma / Degree in IT or higher qualification.
- Computer troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Installation
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services

Advanced technical abilities including solid troubleshooting skills

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development


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