L1 and L2 Support

### Job Description: L2 Technical Support **Responsibilities**: - Diagnose issues using logs, knowledge base, and support sources (covering front and backend). - Manage the life-cycle of help desk incidents. - Resolve issues based on support documents/knowledge base, particularly for system configurations and restarts. - Escalate to L3 support when...

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Type**: Contract Contract length: 12 months **Salary**: RM2,370.05 - RM7,000.00 per month **Benefits**: - Health insurance - Professional development Schedule: - Monday to Friday

Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

Duration: 1 year extendable contract either Work from office/ Remote Application support in Hospital Information and other clinical systems Location: SMC, Subang Jaya. **Salary**: Max: 5500 MYR (based on experience). L1 Support Normal Working Hours: Monday to Friday (8:30AM to 5:30PM) Remote: On call(Week): 7Days -Monday 8:30AM to Monday 8:30AM **Job...

Responsibilities - Work collaboratively with Account Manager for Client relations - Track incident detection and closure - Execute risk hunting activities - Undertake forensic investigations - General intelligence advisories and delegate intelligence aggregation tasks to L2 - Generate new use cases for emerging threats - Conduct incident response...

POSITION GENERAL DUTIES AND TASKS: Core Skills: WebLogic/WebSphere Windows/UNIX/Linux Oracle SQL **Skillset** Application Technical Support on Java and Oracle Database. Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments. Hands-on experience on Windows and Unix scripting. Knowledge in Banking IT environment will be a...

Role : L2 Apps Support Client : Disclosed latter Employer : Avensys Consulting Sdn Bhd Job Type : Contract Duration : 6 Months (Extension Possible) Work Location : Menara **Requirements**: 1. Degree in IT or related fields 2. At least 5 years of L2 support / production support experience 3. Good people management and communication skills 4. Good current...

Job Title L1 Application Support Duration: 0-12 month(s) Primary Skill Application Programming Budget : 3K Description/Comment: -English & Mandarin (Traditional Chinese preferred, but open to Simplified Chinese too) - Bachelor’s Degree any field - Ability to communicate technical concepts clearly and effectively in English and Mandarin. - Work...

**Requirements** - **Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome**: - Must be graduate from IT or Computer Science - Must have IT background - Need to have eagerness to learn and perform with commitment **Junior L2 Production Support** - Experience in programming languages such as JAVA/J2EE. - Experience in Unix...

**Job description** **Job Description for Application Support, Executive** **Job Summary** system is up and ready for the business. **Responsibilities**: - Monitor the routine batch jobs completed without errors. - Execute service recovery or escalate to L2 support team. - Track production incidents in issue tracking system. - Update the manual and...

Looking for L1 Support (**Mandarin speaker**) for our client in IT Networking industry. System Monitoring: - Monitor SAP systems to ensure optimal performance and availability. - Execute routine checks on system logs, backups, and performance metrics. Incident Handling: - Respond to and resolve Level 1 incidents related to SAP Basis promptly. - Escalate...

Provide L2 support to resolve any system-related issues. Manages all assigned Incident & Change Requests and deliver according to the target resolution time provides its IT services and solutions with the highest quality and service excellence, which have been the key differentiator among its peers. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM...

**Your next company**: A successful marketing and advertising company. **Your task**: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or Adstreamers and escalate to the next level if...

**Educational Background**: 1. Fresh Graduate: Someone who has recently graduated (within the last year or two) with a degree in a relevant IT field. This could include Computer Science, Information Technology, Software Engineering, or similar programs. **Technical Skills**: 1. **Strong Math Skills**: A solid foundation in mathematics is crucial for...

**Educational Background**: 1. Fresh Graduate: Someone who has recently graduated (within the last year or two) with a degree in a relevant IT field. This could include Computer Science, Information Technology, Software Engineering, or similar programs. **Technical Skills**: 1. **Strong Math Skills**: A solid foundation in mathematics is crucial for...

**Job description** **Position : Application Support** **Work Location : Jalan Tun Razak, Kuala Lumpur** **Company Industry : Stockbroking** **Job Summary** **Responsibilities**: - Monitor the routine batch jobs completed without errors. - Execute service recovery or escalate to L2 support team. - Track production incidents in issue tracking system. -...

**Role: Technical Specialist** **Location: Shah Alam, Selangor, Malaysia** **Contract - 12 Months** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems - Design...

Job description **Position : Application Support** **Work Location : Jalan Tun Razak, Kuala Lumpur** **Company Industry : Stockbroking** **Salary : Basic + shift allowance + OT claim** **Job Summary** **Responsibilities**: - Monitor the routine batch jobs completed without errors. - Execute service recovery or escalate to L2 support team. - Track...

**Project** Description**: We require an experienced Murex Technical Support Consultant responsible to provide BAU support and work across our client base. **Responsibilities**: - Perform regular system environment health check - To work on L1-L2 issues/change - Prepare and follow documents. - Collaborate with Vendor or Development team to provide required...